Terrific response to questions The managing director responded to my request for a broader range of color in the product with a promise to try to improve by the end of the next quarter. She also provided detailed information about security in response to my question about site security. Most impressive, the managing director responded to a complaint I did not make. She noted that the longevity of the products I had purchased did not meet the company's standards and committed to look into the manufacturing standards with the goal of improving longevity. Last but not least, she sent out multiple products at no cost as a thanks for my comments. Truly extraordinary customer service! I find that this product is much better than any of its competitors, and worth paying a little more for. Now I find that the customer service is superlative.

Your products are very well made and I… Your products are very well made and I have purchased them for years. However, your website needs work and you do not offer some of the most beautiful products in the double comb that you used to.

Arrived packed well & safe with no added odors of fragrance. Arrived packed well & safe with no added odors of fragrance. I can't get the 5th star to light up for some reason.

purchased a number of hairzings.… I’ve purchased a number of hairzings over the last few years, and have been very happy with them. However the last 2 items I purchased have been less satisfactory due to the elastic not retracting as it should. The Pearl accessory is great,absolutely no problem, but the grey butterfly accessory remained very stretched and therefore unable to be used. I would like to emphasis that the quality of the products are brilliant, but it maybe that I chose the wrong size for my hair. I would also like to point out that the cost was quite expensive, but the delivery cost was more so (the cost of delivery was more than the cost of the products). But the quality is definitely there.

Nice product… I ordered one of the wide tooth stretch comb. Good quality, nice design but I needed to return it. I emailed and called customer service (left a message) and no one responded back.