I would give a below 0 rating if… I would give a below 0 rating if possible. Ordered on 12/18/19 and STILL don't have tracking information. They WILL NOT respond to any live chats. emails or phone calls. BEWARE of this company.

BLAK HAIR MIXED IN WITH PLATINUM BLOND Bought platinum Blond Lots of Black hairs mixed in.POORLY COLOR TREATED!!! Dry on Ends Halo style with an overly large non elastic band which would NEVER STAY ON HEAD!!. Wanted to send back still dealing with them and Paypal disputing as I requested a pre-paid shipping label. It costs $125 to ship back to China with tracking!!!!! ALMOST THE PRICE i PAID AND THEY ONLY REFUND 70% BACK. HORRIBLE HAIR PRODUCT. DO NOT BUY FROM THIS COMPANY!!

Terrible company I sent a photo of my hair colour so that they could match the hair extension they recommend a colour & I purchased that colour. When I received the hair extension the colour did not match. I returned the item & asked for an exchange as I didn't want to pathetic 30% restock fee. I posted the item & had a return to sender if undelivered. I have not received an exchange or a refund nor has my return been sent back to me. They now have my money & original hair extension that was never used & I have nothing. They refuse to send me an exchange. DO NOT BE SUCKED IN THIS WEB SITE IS A SCAM.

Poor quality and horrible customer service This business has a clear order cancellation policy outlined on there site and the only way I could get them to go by THEIR policy was threatening to report them to the Better Business Bureau. Need to talk with a representative? Good luck! I emailed them twice with no response, called them numerous times to be told that nobody could answer my call, and finally got ahold of someone through their "live chat" link. What is worse than their customer service? Their products! After 4 days of no response, I got feed-up and just asked for the extensions I'd order. I've gotten a set from both Luxy and Dirty Looks, and realized they were without a doubt worth the extra $20-30 dollars. Receiving this business's poor quality extensions made my headache 10 times worse. At least 35% of the hair immediately came out when I first received and combed them. It was awful.

DO NOT BUY ANYTHING FROM HERE I ordered hair extensions and spent an extra $25 to have them delivered within 2 days. I never received my package and I have bought from this company before and have never had to sign for a package. I received an email saying the package was return to them and I asked them politely for my money back because I never received anything they said no and sent me a tracking number. I tried the tracking number and went to my local UPS and couldn't find anything. I just got off the phone with them, the gentlemen told me he would refund me my money once they get the extensions back. I told them they already have them because I have an email saying they were returned. I just want my money back for a product I never recieved. Horrible customer service and I feel like I was SCAMMED... DO NOT BUY ANYTHING FROM THIS COMPANY. and on the site they said they do happily refund your money, obviously not!!!