Kudos to "SpareFoot" Alex with "SpareFoot" was so professional and personable. He quickly helped us find the storage unit we needed. And, Connie, the manager at Thornton Storage was phenomenal.

The man I spoke with did nothing but… The man I spoke with did nothing but lie to me. I specifically said I needed a unit that I could get into that day and also needed a unit that I had 24-hour access to. He assured me that I could get in immediately and would have 24-hour access. However after making my payment found out that in fact I couldn't get into the unit until the next day and there's no 24-hour access until the next day. He told me what he needed to to get me to give him money that was the gist of it. I was left with no unit and nowhere to put my belongings. After paying an extra $24 for the 24-hour access. I would not recommend this company to anyone.

My Best Interest at Heart The representative I spoke to on the phone was open to explaining the how the system works since I had never rented a storage unit. He explained the where the storage facility was and spent a good deal of time advising me about the size I would need and how the contract works. I had been calling other companies and found this person the most helpful and he seemed to have my best interest at heart.

When I was about to finish paying for… When I was about to finish paying for my unit, I was informed the price would be $67 after a few months. I was never told this by the representative, so it was not the best to hear that I wouldn’t actually be paying $33/month. Very bad customer service on the representatives part.

Customer assistance is great Customer assistance is great! I did not have the difficulty in looking and booking a storage for my car