U.S. Luxury Shippers

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4.60
Based on 20 Reviews

5

85.00%

4

0.00%

3

10.00%

2

0.00%

1

5.00%
About U.S. Luxury Shippers

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Alan Doherty
GB

Customer service I've been in the Automotive business for 48yrs. Recently purchased a 41 Rat rod but done up like a show car. Needed to have it hauled from Indiana to NH in February. Turns out to be a snow storm here in the North East from the time the driver left Indiana all the way to NH. Jackie the Sales rep I dealt with from my 1st call to the delivery was exceptional. Great communication fair pricing and above all perfect customer service. Vehicle showed up two days earlier than scheduled in perfect condition in an enclosed trailer as promised. The driver a Ukrainian that's only been here in the US 2 months is a great guy. I would recommend US LUXURY Tranport to all.

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Bradley
GB

Outstanding delivery experience Jackie did an excellent job coordinating my recent car shipment. His initial contact through to the final delivery was first rate. Most importantly the vehicle arrived in flawless condition. I will definitely reach out to Jackie when myself or any of my friends need one of our cars transported. Thanks again!

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Jason Westmoreland
GB

Arrived dirty and covered in snow! I researched several shippers to transport my new 2019 Corvette from New Hampshire to Montana in early December. U.S.Luxury Shippers was the quickest and most expensive by far, but it was worth it to me to have it before Christmas. They had it picked up within 2 days as promised and delivered to Montana in about 4 days which was great! When it arrived in the enclosed two car trailer it was filthy dirty and was covered in snow! The trailer appeared to be on it's last leg and had expandable foam sprayed in miscellaneous areas of they interior, however, they missed the leaking roof evidently. The biggest problem is that they transport the vehicles with the windows down so they can get in and out of them, so there was dirt and snow on the interior of the vehicle which was sickening. The driver apologized, but that doesn't solve the issue. I immediately called "my contact at U.S. Luxury Shippers" several times and he didn't answer. I paid the driver in cash and signed his release reluctantly because he couldn't leave until I did. For the next 3 days I have tried to reach "my contact at U.S. Luxury Shippers" by calling his direct line, business line and cell phone. He has NEVER returned my call! It should have been a red flag as to the kind of customer service this company offers when the communication all but stopped after I booked it and gave him my credit card deposit. So I guess I shouldn't be surprised that he won't return my calls after there was an issue. This could have been a better experience if there was communication. UPDATE: Upon seeing this post "my contact at U.S. Luxury Shippers" contacted me and has offered to refund 250.00 to pay for some detailing. Better than nothing.

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Cody
GB

Jackie at US Luxury Shippers was more… Jackie at US Luxury Shippers was more than a pleasure to work with. We contacted him to ship a classic car from Virginia to Atlanta with only one day's notice for a production in Atlanta and he took care of us instantly. The vehicle was shipped to Atlanta and back to Virginia with absolutely no issues at all. US Luxury Shippers is without a doubt our go to when it comes to shipping vehicles state to state. - Cody Patrick Producer at Resolve Media Group Atlanta, GA

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JOE
GB

Responsive, timely and friendly We switched to US Luxury Shippers when another hauler let us down. Jackie very quickly gave us confidence that we were in good hands and that we would have a quick pickup and delivery. We booked on Wednesday and had a pickup on Friday. The trip from Florida to upstate NY was completed on Sunday. Our classic car was delivered in perfect condition to our door. The driver was excellent in giving updates along the way and the care he took in onloading our vehicle. We are very happy to recommend them.

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