U.S. Luxury Shippers

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4.60
Based on 20 Reviews

5

85.00%

4

0.00%

3

10.00%

2

0.00%

1

5.00%
About U.S. Luxury Shippers

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Alan T
GB

Moving a high value vehicle 768 miles… Moving a high value vehicle 768 miles that you have waited two years to get can be nerve racking.Jackie did an amazing job coordinating the complex move. See this wasn’t just an ordinary move it was a Raptor R which pushes the limits of the widest enclosed transports. Jackie coordinated the move, communicated with the dealership, with me and the driver. He exceeded delivery expectations by having the truck arrive safe, on time and in pristine condition! It’s not too often you will find someone who care about your personal investment the way you do, however Jackie exuded that caring attitude, can do spirit and communication for a complex delivery. Chris the driver of the Semi Truck was awesome. He called when he was a hour out, we coordinated a spot where his enclosed 18 wheeler could park and unload the R. Chris maneuvered the Raptor R out of its securely nestled position on the truck. Inspected it and made sure everything was perfect! If you need to transport your prized possession whether it be a family car, sports car or a Raptor you can’t go wrong with this tag team Jackie and Chris knocked it out of the ballpark!!! Thank you gentleman!!!!!

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Bradley
GB

Outstanding delivery experience Jackie did an excellent job coordinating my recent car shipment. His initial contact through to the final delivery was first rate. Most importantly the vehicle arrived in flawless condition. I will definitely reach out to Jackie when myself or any of my friends need one of our cars transported. Thanks again!

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Darlene
GB

Customer Service! I highly recommend US Luxury Shippers. Jackie clearly understands the disappearing concept of ‘customer service’. He answered all my questions and quickly responded to my text and voice mail messages. The drivers were professional and very helpful; transporting my three vehicles halfway across the nation quickly and safely. They even went out of their way and helped get the cars into my garage (not an easy feat since two cars were not operational). I will not hesitate to utilize their services again, and I still have Jackie on my speed dial!

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Jason Westmoreland
GB

Arrived dirty and covered in snow! I researched several shippers to transport my new 2019 Corvette from New Hampshire to Montana in early December. U.S.Luxury Shippers was the quickest and most expensive by far, but it was worth it to me to have it before Christmas. They had it picked up within 2 days as promised and delivered to Montana in about 4 days which was great! When it arrived in the enclosed two car trailer it was filthy dirty and was covered in snow! The trailer appeared to be on it's last leg and had expandable foam sprayed in miscellaneous areas of they interior, however, they missed the leaking roof evidently. The biggest problem is that they transport the vehicles with the windows down so they can get in and out of them, so there was dirt and snow on the interior of the vehicle which was sickening. The driver apologized, but that doesn't solve the issue. I immediately called "my contact at U.S. Luxury Shippers" several times and he didn't answer. I paid the driver in cash and signed his release reluctantly because he couldn't leave until I did. For the next 3 days I have tried to reach "my contact at U.S. Luxury Shippers" by calling his direct line, business line and cell phone. He has NEVER returned my call! It should have been a red flag as to the kind of customer service this company offers when the communication all but stopped after I booked it and gave him my credit card deposit. So I guess I shouldn't be surprised that he won't return my calls after there was an issue. This could have been a better experience if there was communication. UPDATE: Upon seeing this post "my contact at U.S. Luxury Shippers" contacted me and has offered to refund 250.00 to pay for some detailing. Better than nothing.

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Benjamin Ricci
GB

Bad communication but good delivery I contacted US Luxury Shippers online and got a quote very fast. After this, it was radio silence for couple of days until the day before pick up to tell me that the drivers were 1 day ahead of schedule. they picked up the car and delivered it on time (even before expected) and without issues. The drivers were very good but the communication was just bad! Every time I tried to call them I ended up on voicemail which was very annoying and stressful! No signs of them since the pick-up, I received a charge on my card for the remaining amount, which is fine but just the way they operate is weird...

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