Son LOVED the package - shipping a little slow Son loved the package. Said it had so many different things and was happy at the variety. Only complaint was I paid for 2-4 day shipping on August 29th and it didn't arrive until Sept 9th which obviously makes that expense a bad investment.

Shipping of this has been a nightmare Shipping of this has been a nightmare. From long processing times to the package being redirected to a FEDEX office with no way to change who is picking up. Makes it hard to have package picked up when it is a care package for a hospital patient.

Annoying I ordered a care package and spent quite a bit of money on the package. The tracking number was invalid, and when I called to check on the tracking, I got a voicemail and nobody called me back.

excellent customer service My experience with package penguin had some difficulties but because of the way the handled themselves I still am giving them 5 stars. I ordered a package for a friend and paid for the shipping to get it there at a certain date. However, after 7 days passed that date it still had not arrived. I called customer service and they immediately looked into it and helped me. Even though it seemed like a problem with the postal service and not them they took full responsibility and gave me a complete refund. They were so helpful and even though my experience wasn’t what I had wanted, I will definitely be using them again.

Great service! I made an error in my delivery address, and was very worried that I would not fix the mistake in time because their emergency phone hours were over for the day. I emailed them instead as a last resort, and a wonderful customer service agent, Paul, fixed it within the hour! It helped a lot!