Only 3 stars Only 3 stars. Not climate controlled so storage items are limited.

You forgot to give me back my ID while … You forgot to give me back my ID while I was already in JFK when I noticed it... Needed to back to Jersey City at my own charges. No apologize, no voucher to cover the cost. Inacceptable! Asking an ID for a cart means that when th cart is returned, you MUST give back the ID. Unprofessional! What's the point to ask an ID for a cart. People steal your carts???? I won't never recommend you, more the opposite.

Good, but caveat for online payment users I chose KSS in Manhattan because they are close to where I live, which is convenient and worth the extra cost of a Manhattan storage facility. The staff is usually very helpful and nice. I have used them for a few years. The main issue I've had is with the two occasions I've rented temporary second units for handling estate items I need to store before shipping them out. The system KSS uses for online payments does not automatically link multiple or additional units to existing accounts. This has meant phone calls/visits and resulted in one late fee since I was traveling and could not resolve the issue before a payment deadline. I don't think this is a common issue, but if you are purchasing a second unit make sure the new one is linked or you will have to call or come in. The facility also gets very hot during the summers, so avoid storing items that are susceptible to heat. Security is no more or less than most other places.

Lynda made one of the worst days of my life so much better, and so easy! I was in a panic to move suddenly and Keepers was an absolutely ideal turnout in a pinch! Lynda was one of the nicest people I have ever met. I was able to get set up very quickly and painlessly, and when I had to move my reservation the next day to a larger space, it happened just as easily! I will forever recommend Keepers to friends.

Helpful and Supportive I find the staff to be helpful and friendly. Especially the team in the office never fails to support and help as well as one could hope for.