This is the best place for customer service in storage matters. I have had a unit at this facility for almost 13 years. It has improved greatly over the past years and is ideal today for anyone who needs a storage facility. I highly recommend this facility to anyone looking for a place for storage and work area.

Rude staff, horrible experience We rented a parking space at the Winter Garden location for our work trailer. Within the first month, it was hit, had damage on the fender, and the locks had tried to be jimmied. We informed the office and asked them to review their cameras and they never got back with us. On the third and final month of storage, we received a call from Gary stating the trailer was slightly in the next parking space (because it had been hit) and if we didn't move it, they were going to tow it. We did move it. Permanently. Horrible customer service. Would not recommend them to anyone.

Unacceptable and unprofessional disrespectful Mrs Parish at the old winter garden rd location personal mini storage do not rent a unit from this property My experience with the manager Mrs Parish was disrespectful rude and unacceptable her customer service to me as a customer was unprofessional and she takes her job personal she spoke to me in a condescending manner over late rent on her property she added unnecessary fees to bill with explanation I complained about roaches in my unit in which she refused to address this place is horrible and she is very ignorant I might ad who allowed such a person to have a position of management of a job handling customer can you say ghetto animal behavior stay away from this property.!!!!!!!!!!!!!,,!

Manager at mini storage on West… Manager at mini storage on West Michigan is very rude and does not want to listen to any issues with unit. She locked me out of the unit by turning off my code without informing me. I have asked her to explain why and I asked her to transfer me to her boss but refuses to saying she will get back to me and hung up on me. I will never rent with mini storage on West Michigan in Orlando. She replaced Sunny the manager who was very nice & I had no problems with.

Very clean and nice, but one of the most expensive in the area I think the place is nice and clean and I really love the fact that you must have a access code to get into the gate to the storage units, the owner is also very pleasant and nice. I had a promo code applied, but even after the promo code, the rate is almost $30.00 more than the regular advertised price without the promo code. This is one of the more expensive facilities around town and there are others locally that are just as nice and secure for a lot less, but I'm already in this one now so this is where I'll stay, but next time I'll choose somewhere else due to such high costs. I would recommend it with caution- it is nice, clean, secure, but very costly.