Customer service is appalling Customer service is appalling. One reviewer was upset about being on hold 20 minutes. I’ve been on hold for as long as 2 hours! Driver was supposed to deliver my pod yesterday. More than 24 hours later I still have no idea when it will be delivered. I’ve arranged helpers now for 2 days in a row and looks like will be another day. I am very disappointed

This is the second time I’ve used Pack… This is the second time I’ve used Pack Rat. I appreciated that whenever I called with a question, the customer service rep always had my information & was able to professionally give me an answer. The drivers have been fantastic about placing the pods where I needed them to make packing & unloading easy on the movers. However, I felt their storage fees were too high & had to find other storage options which saved me 2/3 what they wanted to charge. That being said, I would hire Pack Rat again.

Horrible Horrible. 0 stars. Completely unprofessional. Confirmed delivery of our pod on the phone yesterday and today they no-showed (meanwhile we reserved building elevators and hired movers for this time). We paid $50 extra for morning pod drop off as well as $50 for same day pick up - apparently neither of these services actually exist, they just took our money for literally nothing. We will be reporting the company for fraudulent practices. Moving is already a stressful experience and their incompetence has made it so much worse.

Moving across the country was easy… PackRat made moving across the country easy. Although lead times can be several weeks out, the process was simple. It was easy to book and schedule in one phone call. They called to let us know when the truck would arrive at each end of the move. Everyone I spoke to on the Customer Service team was thorough and friendly. The lifting and setting of the container was smooth; they placed it exactly where we needed it in the driveway and nothing was broken when we unpacked!

This is one of the few professional… This is one of the few professional companies that remain. They were constantly in communication about status, location, and timelines. I felt like they cared about my possessions being shipped across the country. The drop off and pick up were so smooth. I'd certainly use them again for a move.