Horrible Horrible. 0 stars. Completely unprofessional. Confirmed delivery of our pod on the phone yesterday and today they no-showed (meanwhile we reserved building elevators and hired movers for this time). We paid $50 extra for morning pod drop off as well as $50 for same day pick up - apparently neither of these services actually exist, they just took our money for literally nothing. We will be reporting the company for fraudulent practices. Moving is already a stressful experience and their incompetence has made it so much worse.

Customer service is appalling Customer service is appalling. One reviewer was upset about being on hold 20 minutes. I’ve been on hold for as long as 2 hours! Driver was supposed to deliver my pod yesterday. More than 24 hours later I still have no idea when it will be delivered. I’ve arranged helpers now for 2 days in a row and looks like will be another day. I am very disappointed

Horrible service, broken promises! Container not picked up for 2 days despite 4 phone calls a 4 deceptions by customer service reps that promised it would be picked up. No phone calls explaining service failures, no satisfaction, just lies. Extremely sorry I choice Pack Rat over PODS. Will never use again or recommend to anyone!

Keep an eye on these rats... We rented 2 pods from PackRat. They were to be picked up, stored, then redelivered to our new home once we purchased it. While the service was fine, this is the worst company I've dealt with when it comes to their bookkeeping abilities. Every time I spoke to someone, or received a bill, the amount due was wildly different from what I was quoted, and from the information on their online portal. When I would call, they'd always fix the errors I found, but calling them every few days was not helpful during the stress of a tri-state move. The entire job ended up costing $1200 more than the original quote. I received a "Past Due" letter from them today. I had been on automatic payments and paid in full upon final delivery of our pods last week. When I called, the representative confirmed that I have a $0 balance. This is just the most recent example that's fresh in my mind, but the whole experience has left me feeling taken advantage of by a highly disorganized company. If you're going to hire them, keep a close eye on the costs/indescrepencies, ask for everything in writing, and prepare to be on the phone with them A LOT while you try to protect your money during an already stressful time.

This is the second time I’ve used Pack… This is the second time I’ve used Pack Rat. I appreciated that whenever I called with a question, the customer service rep always had my information & was able to professionally give me an answer. The drivers have been fantastic about placing the pods where I needed them to make packing & unloading easy on the movers. However, I felt their storage fees were too high & had to find other storage options which saved me 2/3 what they wanted to charge. That being said, I would hire Pack Rat again.