A nightmare experience A nightmare experience, most part of my parcels arrived damaged, dirty and when a made a complaint, they said it's my fault because of the packaging. Drivers collecting your stuff are basicaly throwing your parcels in the vans. They changed the original packaging of one of my parcels with another one with no consent, stuff missing!! Absolutely appaling!! I am trying to avoid a depression at the moment.

I am using Eastlines for at least 5… I am using Eastlines for at least 5 years, sending all sort of dimensions of parcels in Romania. There was not a single occasion that the parcels have been damaged or opened or anything taken out. On every occasion I am doing my best to pack up correctly using carboard boxes, correct labels and describing as accurate as possible the content so I will carry on using themas the drivers are good fun, helpful and polite. Cristina in the office is an absolurte delight to speak to, I know I am in the best hands everytime she answers. Chapeau!

Very bad experience Very bad experience. The last two deliveries sent was a Samsung tv 43” went missing and a PlayStation 4 and a Delonghi coffee machine was stolen from their original boxes. In Romania I’ve been to the police but in England I wrote to Small Court, which is a gov.uk site and made a complain . Paid £35 and they mediate the issue. I recommend to everyone who had a bad experience with Eastlines to do that.Don’t let them. They supposed to be responsible for they service and answer for they mistakes. eastline termeni si conditii Make a money claim online on gov.uk

Company offers no refund for undersized packages Company quotes terms and conditions as to why they refuse to refund £80+ from a £200+ order where the items were measured correctly but the weight was less than declared. They would have charged me extra tax if the parcel was heavier so why not give the customer back their money to make it fair? No coupon for future use given, no refund. I'm pretty much going to look elsewhere for the rest of the items I was planning on sending home with another company that's not a thief. Lost a future customer and I hope this review will open up other people's eyes about the kind of business you run. 1/5 stars.

Professional and reliable I've been using the company 's services for more than 5 years and they've always proved highly professional and reliable.