DO NOT USE THESE MOVERS DO NOT USE THESE MOVERS! BEWARE! PLEASE READ BEFORE HAVING THEM MOVE YOUR STUFF! NIGHTMARE MOVERS!!! Upon doing my research on multiple moving company’s, and before signing any contracts with Black Bear Moving and Storage INC, they PROMISED a seamless and stress free move. THAT WAS A LIE! Working with Black Bear Moving company has been one of the WORST experiences in my entire life. For starters at pick up of my belongings the drivers were 5 HOURS LATE! I was given a window between 12-4pm and Driver did not show up until around 9pm. Given the runaround that the truck was only 30 mins away every time I called for an update. Costumer service is also AWFUL, one gentlemen in particular Name Robert was extremely RUDE and DISRESPECTFUL. Being yelled at by a customer service representative is UNACCEPTABLE from my perspective. Upon delivery of my items the driver did NOT notify me that he was driving an 18 wheeler, there for no access was available. The Driver who was very unwilling to help and seemed to be in a rush to ditch my belongings gave me two options to unload my stuff to another truck, where he would just transfer over to another truck and leave WITHOUT DROPPING OFF MY ITEMS TO MY DOOR AND ASSEMBLING MY ITEMS AS PROMISED IN THE POLICY. Or The second option was that he was going to take my items to a storage facility in which I would be responsible to get my items to my house myself. I would also have to pay an ADDITIONAL 300 dollar fee. I decided on option one the driver loaded a UHAUL TRUCK THAT I RENTED AND LEFT. Leaving me to unload the truck MYSELF AND ASSEMBLE MY FURNITURE. ALL BOXES WERE ALL SMASHED AND TORN ON THE EDGES. Mind you that none of this INFORMATION IS DISCLOSED TO THE CUSTOMER NOR WRITTEN ON THE POLICY! OVERALL HORRIBLE COSTUMER SERVICE EXPERIENCE AND NIGHTMARE MOVE. BEWARE! This company is full of LIES. They will not take care of you’re belongings! They only care about your Money!

Business Move Business Move Was a great experience knowing i was under pressure to move quickly. My company had to finish packing and they did such a great job wrapping and securing our items. I am glad that even on such short notice they were able to fit me. It seemed expensive but considering the timeline i provided, the packing the was needed, and ultimately the distance i was traveling, it was so worth it.

Scam Artists I have never written a bad review for a company before, however, I feel a moral obligation to warn potential victims about this terribly abusive and destructive business. Every 1 star review is an exact reflection of my experience. I can only conclude that the good reviews left here have been bought, as countless other victims of this company have also suggested. Black Bear up-charged my original quote by thousands of dollars upon arriving. They had unbelievably rude and disrespectful customer service. I was told repeatedly “that’s your problem, not ours” and “you’re wasting everyone's time” when asking for more information about being up-charged, or my delivery being delayed by nearly 2 months. The final result was over half of my furniture being completely ruined (see photos). This is a predatory and fraudulent company. Both my wife and I will be leaving reviews on every platform we can in addition to filing official complaints with the BBB and Attorney General of California. My attorney sent them a damages claim to which they did not respond. Full Story: Black Bear Moving came to pick up my items on July 10th 2020. Upon arrival they upcharged my original quote by thousands of dollars. They claimed I had more than the agreed upon cubic feet even though I had measured everything for the salesperson on the phone. Their van was unmarked and none of the movers had branded attire. The van had no cubes or measurements on the floor or walls to determine cubic feet. The man told me he was able to determine the exact dimensions of everything by looking at it. I had to eliminate nearly three quarters of the agreed upon items for the move by putting them into storage so as not to be charged more than I was planning. I was asked the soonest date I could receive the items which I listed as July 27th. I did not receive my items until September 21st. Prior to delivery they claimed it would be an additional $450 for drop off because their truck was unable to access my property. This was not a problem for the company that recently dropped off my 2 cars that were shipped cross country. The people I was staying with also informed me they’ve been at the property for 30 years and never had an issue with 18 wheelers making a delivery. I asked Black Bear I picked a secondary location to avoid the extra charge, how will I know it will be acceptable? They said “that’s not our problem” and I’d have to call my local police department. I did this and the police informed me that my current location should have no issue, that the company sounded as though they were being dishonest. They would not release my goods off of their truck to inspect my items until they were paid cash for the rest of the delivery. Upon receiving my goods it was immediately noticeable that over half of our items were damaged or completely ruined. Our expensive white couch looked as though it was dunked into a muddy puddle, it smelled of mold and had an irremovable stain. Our mattress was damp and smelled of mold with a water stain as well. Our dresser and nightstands were scratched and the drawers would no longer close properly. They also offloaded a chair that was not ours insisting that it was. We uncovered the moving blankets to confirm it was not our chair. Had we not said anything someone would have lost their item forever. This behavior is completely unacceptable. I paid them to ruin our furniture. If you have experienced anything like this, then I urge you to contact the California Attorney General and file complaints with the BBB, yelp etc. I will be taking every legal action possible to correct the damage that Black Bear has caused to my family's belongings. I suggest anyone considering them look elsewhere.

The crew is too professional The crew is too professional and hard workers they gave the extra effort needed to protect my stuff from damage. They delivered all my stuff on time. I really appreciate the extra effort, I really apreciated your effort. THANK YOU.

DO NOT USE BLACK BEAR MOVING AND STORAGE DO NOT USE THIS COMPANY This was the worse move I have ever experienced. Please stay away from using Black Bear moving and storage. They will destroy your items. I got bullied to write a previous review in yelp, the drivers that picked the stuff stood by me and asked to write a review before they picked up my items. Also asked for a big tip (you help us we help you) that's what they said or they wouldn't take most of my items. I was in a bind I already sold my house and I had to get out. They knew that and took advantage. I was moving from California to Massachusetts I requested a quote from several companies, I listed everything I wanted to move and Black bear gave me the best quote it was for $1950. Came the day of the move and they came in and the first thing they said that I have a lot more than what they expected. I took out my inventory sheet and showed them. everything was listed on the quote but they still insisted that it will cost over $4500. I had to give some of my furniture to the movers then I ended up paying $2500 plus $150 tip plus S300 for storage. But that was not the worse of it. When I got my place I gave them one month notice to deliver my stuff but it took 5 weeks to deliver my stuff and the driver was very rude. Please look at the pictures to see how much damages, all my boxes were damaged and items were stolen from inside the boxes. Also my dining room table was all scratched up. When I spoke to Chris (the manager) he said to file a claim for the damages I had to print the pictures and fill out and send the claim to their insurance company. which it took them a month to get back to me with $66 but Chris agreed to pay $300 (another scam) so I signed the paper and at first they wanted my financial information for wire transfer but I got suspicious I didn't trust them. I asked their customer support person (Janet) to send the check they promise they will but after 4 weeks no check and they would Not return my calls. I am warning people DON'T use Black Bear Moving and Storage they are a bunch of bullies. they will give you a low quote but when it comes the day of the move they know you have no choice and they will double the charges.