i storage stole my got damn money. . Guy called to verify I call him back let him kno the hot line set me up with the wrong state. .called too get information transferred to Moreno Valley and he told me that he didn't know that I was a customer who paid. .Bottom line is that I didn't use the storage unit and I never received any refund. ..

Roofs leaking raised rates at beginning of pandemic and stole my items Roofs leaking ruined my items I complained and they refused to fix it. Now that the roof totally caved in they decided to fix it but all of my items were molded and water damaged by the time I came to get my things. No response from corporate or management. Homeless people live in the storage units and the cameras are broken so no security.

The location on garth road in baytown… The location on garth road in baytown Texas is rat infested. All my furniture, important papers an personal items are full of rat pee an poop. Spoke to the front desk an they told me they can't do anything about it an if I file a insurance claim on my stuff I need receipts.. where am I suppose to get receipts on all my stuff that I had for more than a year. So paying for insurance on my unit is a waist of money. I wouldn't advise this place to no one unless you don't mind your stuff full of rat pee an poop.

Worst online payment system Our local staff at istorage is great, beyond that... Worst online payments system I've ever encountered. Online payment site gives URL not available or locks user out.

Customer service complaint $$$$$ I've been using this unit for almost 3 years . Never had any problems until istorage bought out the previous owners . They have raised my rent twice in the last 6 months, cut my lock and charged me 45 dollars to do it twice . Then i have to replace it plus other fees without any notice until after they have done this . This is the worst customer service I've ever experienced !!! Would say to stay away form anything to do with them. Unless u like being taken advantage of when you are down on your luck!