Customer service complaint $$$$$ I've been using this unit for almost 3 years . Never had any problems until istorage bought out the previous owners . They have raised my rent twice in the last 6 months, cut my lock and charged me 45 dollars to do it twice . Then i have to replace it plus other fees without any notice until after they have done this . This is the worst customer service I've ever experienced !!! Would say to stay away form anything to do with them. Unless u like being taken advantage of when you are down on your luck!

Filthy Filthy, evil, nasty bad company that deserves to go out of business. These are the people to hate and despise. Who else RAISES their already obscene rates during a pandemic when people are out of work?? THESE GUYS. Horrible, disgusting units, blazing heat, and astronomic fees that they increase after a year. PUT THEM OUT OF BUSINESS where they belong. you'll be treated horribly and giving business to an evil company

I had a great experience in the 5… I had a great experience in the 5 months that I rented three units at their Dry Creek Gap store in Knoxville. Tn. (37018). The property manger, Mike Kuffner, did an EXCELLENT job in all aspects of the business for me. I would highly recommend company and especially Mike Kuffner giving them both a 10+ out of 10 !!!

Great Option for Storage I recently downsized and need a space to keep some of our "treasures" that we didn't have room for. I live in an area where all of the major storage companies have multiple facilities as well as some "Mom & Pop" facilities. I shopped them all and iStorage offered a very competitive rate, was very clean, neat and organized and was the most accessible (24/7). It made for an easy decision.

Horrible Customer Service I have only ever had 1 great interaction with this company and that was with Nichole at the Fairview Location in Carson. Other than her the customer service has been rude. They really know how to make you only feel like a dollar sign. They dont allow for partial payments, they dont allow you to pay short term. You either pay in full or risk losing your entire life because your struggling. Their regional management team is a joke. Never called me back when i was told they would. If someone is at least trying to make any kind of payment you should be willing to take it and not put their stuff up for auction. Never getting a unit from them again in my life.