Darren
GBPrice increase more than some people… Price increase more than some people change underwear. I have been a tenant 18 months and have had 3 increases, now a fourth has been announced. These people that run this business are crooks in my opinion and I'm not going to rent from these shmucks no longer.
VM
GBThey raised the fees and added… They raised the fees and added insurance without notification, never asked if we had home owners or renters insurance, so we had to double pay. Their late fees are outrageous. They do not work with you or allow partial payments.
Matt
GBI am a current customer at the… I am a current customer at the Jacksonville Saint Johns location. Do not use this company they are professional at ripping you off and raising their rate every quarter! I have also had 4 separate times where I could not access my equipment at this facility and had to go purchase these item a second time to do my job those days! Somebody was sleeping behind the desk at least 4X and I could not access my stuff! Don’t use this place they are the worst!
Tana Fennell
GBWorst company ever! Worst company ever!! Had my storage payment set up automatically to come out on the 5th every month. They decided to put my payments through on the 1st which caused overdraft fees, then they were supposed to send a letter to give my bank so I could be credited back to my account. That never happened either. I've had my storage unit for 4 1/2 years and I've never had so many issues. I started paying $80 a month it has now increased to over $180 a month. It's actually cheaper to buy your own unit compared to renting through this company.
Tom Brown
GBJust getting started, but... We have not actually placed anything into our new storage unit just yet but my review is based on initial impression and our on-boarding process. Our organization was in need of climate-controlled storage in the area and our choices seemed limited. When we toured the newly open Store Space we were VERY impressed. The offices and storage units are all newly renovated and very nice. The office staff was very kind and patient with us as we worked through the options and there were no surprises. We have our keys and our code and are ready to move things in this weekend.