Joshua Duhon
GBTERRIBLE BOXES!! WRONG SIZES!! AVOID AT ALL COST!! TERRIBLE BOXES!!! AVOID AT ALL COSTS!!! I ordered 48" long boxes since that is the cutoff size for a major price increase from the shipping carriers. Every single box they sent me was too long by a whole inch. This has led to a doubling of the cost of my shipping which is unacceptable for a business. When I reached out to at least get a refund for their incorrect boxes, they told me they couldn't. This was their fault and it has cost me significantly and they are unwilling to fix the problem they caused. Terrible boxes, terrible service. Avoid at all costs. ULINE is 1000 times better.
Mike
GBToo expensive Was using them all the time. Now they have added extremely high shipping charges, so high that Uline is cheaper lol
ShoppingNinja
GBVery poor and disappointing experience Very poor and disappointing experience. I ordered some mailing tubes from this company. Shortly after I placed the order, I received a message indicating that the product was out of stock with no projected restock date. I called the company and spoke with a young woman who said that she checked stock at other warehouses and the product was not available. I requested that she cancel the order and she said she did that. I then ordered the product from another vendor, since I needed it quickly. I was surprise to get a message the following day from Packaging Price that my order had been filled and shipped. I call the company, and the person I spoke with indicated that they had no record of the order being canceled. I could return the product at my own expense for the shipping and pay a 20% restocking fee. I forwarded the company the message I received stating the product was out of stock with no projected availability date, along with the very specific time I called the company, was completely ignored. Due to the very poor customer service and obviously inaccurate systems of this company, I have two cartons of mailing tubes I have no use for, and I've wasted a considerable amount of money. The tubes arrived today with the two boxes tied together so tightly with plastic wrap that the tubes on the sides of both boxes have been crushed and are unusable. I certainly won't be ordering from this company again, given the poor experience throughout this transaction. Packing materials are all pretty much the same; it's the customer experience that sets companies apart. And this company evidently isn't interested in that experience.
The Big Crate
GBWish I could leave 0 stars. Damaged product and no response from support weeks later I placed an order for boxes and every bundle was damaged. They were still mostly usable but they looked absolutely awful. I took photos and reached out to their support for some type of explanation and they haven't gotten back to me in 2 weeks. I followed up, but nothing so far. As a subscription box business owner, I'm disappointed that I had no choice but to ship my packages in these terrible looking boxes, but I'm even more disappointed in the lack of response/apology/explanation. Needless to say, I won't be reordering, and their customer service is embarrassing. I would recommend taking your business anywhere else.
Evan Maltass
GBCheap price for cheap boxes... The price of these boxes were excellent and were the deciding factor towards the final purchase. They arrived within a week. Initially I had an issue with some being on back order, so I called customer service and she helped me out. Why two stars? The boxes were cheap and affordable, they arrived quickly and in great condition: but the boxes are...useless. practically paper thin. Other cardboard boxes I have have a edge crush test score of 44 lb. (This isn't something I considered when making the purchase). The boxes I ordered have a ECT score of 32 lb. Lightly pressing on a corner with your palm would crush the corner. These boxes are so thin it's insane. This was a $650 order. I have no clue what I'm going to do now.