Very poor and disappointing experience Very poor and disappointing experience. I ordered some mailing tubes from this company. Shortly after I placed the order, I received a message indicating that the product was out of stock with no projected restock date. I called the company and spoke with a young woman who said that she checked stock at other warehouses and the product was not available. I requested that she cancel the order and she said she did that. I then ordered the product from another vendor, since I needed it quickly. I was surprise to get a message the following day from Packaging Price that my order had been filled and shipped. I call the company, and the person I spoke with indicated that they had no record of the order being canceled. I could return the product at my own expense for the shipping and pay a 20% restocking fee. I forwarded the company the message I received stating the product was out of stock with no projected availability date, along with the very specific time I called the company, was completely ignored. Due to the very poor customer service and obviously inaccurate systems of this company, I have two cartons of mailing tubes I have no use for, and I've wasted a considerable amount of money. The tubes arrived today with the two boxes tied together so tightly with plastic wrap that the tubes on the sides of both boxes have been crushed and are unusable. I certainly won't be ordering from this company again, given the poor experience throughout this transaction. Packing materials are all pretty much the same; it's the customer experience that sets companies apart. And this company evidently isn't interested in that experience.

The boxes I ordered weren't what was… The boxes I ordered weren't what was listed. When I reached out, they told me I had to pay return shipping plus a 20% restocking fee if I wanted a refund, even though the error was on their end. The conversation on their end was rude, unprofessional, and dishonest.

They charged me a $75 lift gate service… They charged me a $75 lift gate service fee, for a UPS delivery that I unloaded myself. No lift gate involved here. They promised to get the fee back to me and that was over a week ago. Despite my phone messages and emails they refuse to do the right thing. Their excuse was that the problem was with my bank, not with them. Fact is they outright lied to me, they ripped me off, they stole from me and evidently they have no feelings of guilt or remorse. They will not get anymore business from me.

Fantastic alternate Placed an order overnight at 10pm, called at 10 AM to check status and if it will ship out today. They said item is in stock, requested them to ship out as had an urgent need. The lady checked and said there might be a charge for cancellation, that irked me but she kept her promise. Package was delivered next day, much faster than ULINE and Amazon.. great experience.

So Desperate For Orders Beware Placed an order on 10/10 large enough to qualify for free shipping. They added a "lift gate" charge to deliver the order (all delivery trucks have a lift gate). Emailed to cancel the order about an hour after placing. They refused to cancel. I told them I would refuse the order. They still refused to cancel and emailed their "conditions" that said I would still be responsible for return shipping. I again told them to cancel, they refused and the order shipped the NEXT DAY. The order was refused and they charged me $115 return shipping disguised as a merchandise order with sales tax added to make it more difficult to dispute. Upshot Bank of America refused my dispute for $115. I placed the same order with Lindenmeyr Monroe, saved $150. before the $75, lift gate charge and actually got free shipping. I'm still $110 ahead after the $115 return shipping for the order they refused to cancel. If Packaging Price is so desperate for orders to refuse to cancel a repeat customer's order my suggestion is to save yourself a ton of money and order from Lindenmyer.