Amazing staff!!! Great amenity to add to any property! Having Package Concierge at my property is one of the best business decisions I've ever made! Not only is it a seamless service that is user friendly, but it is convenient to ensure all packages are secured. I can delay a package if I am not in town, and the system takes pictures of who picked up the package. It is date, and time stamped as well. Great system, and amazing staff that is willing to assist whenever needed.

Good concept, terrible execution In theory I can understand how this service would be useful. In practice you end up having your packages held hostage by a glorified locker 4 out of 5 times. I legitimately don't understand how such a simple system can so consistently get jammed. The only "fix" they'll offer is for you to go to your leasing office so your property manager can physically unlock it for you... entirely defeating the purpose for this to exist.

It is not the worst but it does need… It is not the worst but it does need improvements. Pro: packages get delivered here and I get notifications and reminders that I have a package via email and phone. Cons: after 4 days you begin to get charged for storage fees. It doesn’t exclude weekends or holidays. So when I go out of town for a weekend or holiday I have to make sure a package aren’t delivered on a Friday or I will get charged $3 per day. I have received ghost packages. I’ll receive notifications that I have a package when I actually don’t and then I am charged after 4 days despite not having a package. Overall I don’t like this service. An expensive thing to have with many improvements needed.

HORRIBLE!! CAN'T RETRIEVE PACKAGES! CUSTOMER SERVICE DOESN'T HELP!! This is the third time I've had issues with package concierge. Packages will be delivered, but they're in incorrect lockers, so I don't have access to retrieve my packages. Customer service says there's nothing they can do, and can't open random lockers to see if my packages are in there. Soooo bye bye to my packages when someone else has access to that locker! DO NOT USE!!

I do not trust I do not trust. I was not using and suddenly getting notifications to follow link and register to get my package. Called their number 3x, once waiting 20 minutes while doing other things-no answer. BTW I live in a home and have had no package issues ... don’t need package “not like a real” concierge.