Good concept, terrible execution In theory I can understand how this service would be useful. In practice you end up having your packages held hostage by a glorified locker 4 out of 5 times. I legitimately don't understand how such a simple system can so consistently get jammed. The only "fix" they'll offer is for you to go to your leasing office so your property manager can physically unlock it for you... entirely defeating the purpose for this to exist.

It is not the worst but it does need… It is not the worst but it does need improvements. Pro: packages get delivered here and I get notifications and reminders that I have a package via email and phone. Cons: after 4 days you begin to get charged for storage fees. It doesn’t exclude weekends or holidays. So when I go out of town for a weekend or holiday I have to make sure a package aren’t delivered on a Friday or I will get charged $3 per day. I have received ghost packages. I’ll receive notifications that I have a package when I actually don’t and then I am charged after 4 days despite not having a package. Overall I don’t like this service. An expensive thing to have with many improvements needed.

Provides no value About 50/50 as to whether a package is actually left in a locker vs. in front of your door or in a giant pile next to the lockers. I've also had multiple experiences during which the locker is jammed shut and you can't open it. Simply an unhelpful product that's not worth any money.

Apartment complex considering PC, think again. Never did I think I’d make any form of housing decision based upon the package system, but if any place I tour in the future uses Package concierge, I am running far away. While they have understanding customer service, it doesn’t help the fact that their technology is buggy and has made the simple process of getting a package take over an hour. If you’re an apartment complex, please do not use them. Your residents will thank you.

I am strongly disappointed with Package… I am strongly disappointed with Package Concierge service. I paid 10$ and I didn't even need it, and I paid only because appt complex told me to do something and they didn't notify me that if I do not sign up packages will be anyway delivered to my door. So with first 6 packages this happened, they were delivered to my door anyway...so I don't understand why did I pay this service. Also 7th package was delivered in package concierge lockbox but I never got an email or sms about it. I just found it. So I do not recommend this service to anyone. Waste of money.