Terrible terrible terrible. Terrible terrible terrible. I will never live in a place that has this trash service in place. They hold your packages hostage. Faulty systems that go “offline” and you aren’t able to access your packages. We are in a pandemic for Gods sake. The most important thing right now is our mail and that is disturbing my ability to get my medication. I will literally sue you money hungry gremlins.

the screen never works the screen never works, its a miracle if you touch it and it actually responds in any way. ive been trying multiple times a day to get a package of mine thats been stuck in there for four days and not once has it actually responded to my touch. the apartment says they cant help me and ive never hated a stupid metal box more.

Took my girlfriend's $35 registration fee, then claimed she didn't qualify for service Personally I haven't had an issue with PC, but when my girlfriend moved in with me, she paid the $35 registration fee, only for them to say she wasn't eligible for her own account, and was a "dependent" on mine. However, by the time we got this sorted out, they claimed they couldn't refund the $35 because we had entered a new fiscal quarter. Anyone want to tell me how this doesn't constitute theft?

Absolutely Not This thing is terrible. On multiple occasions, my roommates medication has been sent to my locker that she can’t access. My friend in the same complex purposely didn’t sign up for package concierge because of the bad reviews and has had her insulin locked in a random locker anyway that she doesn’t have access to. When she’s tried to contact customer support about it, they’ve been very rude. And sometimes I’ll get a text saying I have a package when I don’t, or I won’t get a text about a package I actually have. This thing is glitchy and very unreliable and I wouldn’t recommend.

Amazing staff!!! Great amenity to add to any property! Having Package Concierge at my property is one of the best business decisions I've ever made! Not only is it a seamless service that is user friendly, but it is convenient to ensure all packages are secured. I can delay a package if I am not in town, and the system takes pictures of who picked up the package. It is date, and time stamped as well. Great system, and amazing staff that is willing to assist whenever needed.