the screen never works the screen never works, its a miracle if you touch it and it actually responds in any way. ive been trying multiple times a day to get a package of mine thats been stuck in there for four days and not once has it actually responded to my touch. the apartment says they cant help me and ive never hated a stupid metal box more.

Inconvenient. Open running credit card. Room not secure My experience is not favorable, unfortunately. I live in an apartment complex that requires me to use this service, which I am not a fan of. Ok so I pay the sign up fee $15, which activates the account, remove my credit card no, and the account becomes disabled. System requires you leave the card open for them to charge. (Learned my lesson from Uber on that) I get notified if I have a package but either have to go to the office or re-enter my credit card info each time. That’s an inconvenience not a service (I want a part of). Personally I’d like my Amazon at my door or in a Dropbox I can access without my credit card info. I also would point out that the door is not locked , there are packages scattered on the floors where anyone could grab what they want. That kinda defeats the purpose. Biggest problem is the company is depending upon the delivery people to do something for them, for free by the way. Heads up those Fed Ex, Amazon, and USPS delivery personnel don’t care what the address label says, (ie front porch delivery, side door) what makes you think they are going to do this the way you have planned. Great idea/concept but should not be forced upon anyone.

Provides no value About 50/50 as to whether a package is actually left in a locker vs. in front of your door or in a giant pile next to the lockers. I've also had multiple experiences during which the locker is jammed shut and you can't open it. Simply an unhelpful product that's not worth any money.

Took my girlfriend's $35 registration fee, then claimed she didn't qualify for service Personally I haven't had an issue with PC, but when my girlfriend moved in with me, she paid the $35 registration fee, only for them to say she wasn't eligible for her own account, and was a "dependent" on mine. However, by the time we got this sorted out, they claimed they couldn't refund the $35 because we had entered a new fiscal quarter. Anyone want to tell me how this doesn't constitute theft?

Negative 10 Stars I only gave one star because there was no option to give zero stars. This is absolutely the worst company I have ever experienced in my life. Customer service is despicable. They listen to your problem, take down your information, say someone will contact you and NEVER do. I have had a package stuck in the locker for a week now and no one is able to help me. They aren’t even pleasant when you call. I honestly will never live in a building again that has a package concierge.