No customer service No customer service - have tried emailing, calling, and texting them to acquire address so I can pick up my package and have received no response. They did not attempt a second delivery, and left no indication of how to retrieve package or where the package currently is. Very frustrating.

I have ordered from shein so many times… I have ordered from shein so many times and have never had an issue with delivery. When I am having clothes I NEED for OVER 50 DOLLARS not get delivered but instead was told "attempted delivery couldn't get in" is bullsh!t. They took my fūck!ng package.

This shipping courier is just as… This shipping courier is just as horrible as LSO. I don’t understand why companies continue to use such an irresponsible and unreliable shipping courier to Send out their packages. People are paying their hard Earned money to pay for goods and never receive. Why would you want to do business that way? It’s not OK. I am extremely tired of it, and I will no longer use companies like SHEIN In the future. It’s obvious they could care less about their customers by using low quality couriers just to save a buck. I may be one customer that’s done with SHEIN but if it continues, it will be more people to stop using SHEIN. It’s not worth the time nor the hassle.

Never get my packages I live in an apt. Every package delivered by speedx is deemed “undeliverable”. No way to contact anyone. I can’t even order from SHEIN anymore because I don’t get my packages with yall.

ZERO STARS IF I COULD I placed an order with SHEIN on April 13, products I needed for 4/27. I purposely filled my cart so that I can get expedited shipping. My delivery window said Aug 21-22. I opted to have the items sent to my workplace since I have no safe space at home and I'd obviously be at work. SpeedX attempted the delivery on Sunday Aug 21. Okay, nbd I expected them to attempt delivery the next business day like other couriers do. Come Monday, nothing. I reach out to their "team" several times, providing my work hours to a Jessie. No attempt on Tuesday, even said it went back to their "designated facility" in NY, I'm in MA. I reach out AGAIN, Jessie asked me the same questions and gave me the exact same response as the first time I reached out. 2 days later on April 24 they attempt a delivery at 9:04pm even after I provided my hours THREE TIMES at this point, and getting the same response from Jessie every time. I see an attempt Aug 25 at 5:55am....seriously??? I reach out AGAIN and at this point even reached out to SHEIN and they told me they're coordinating with the logistics team to have my stuff sent to me asap. Today on Aug 26, I see another failed attempt due to closed premises which is complete garbage. My work place was open and I even checked security cameras, nobody came by. I complained to SHEIN again and demanded a refund but they told me I'd have to wait for next Tuesday April 30 to see if I receive my stuff first. At this point, I'm ready to file a chargeback. I am now hesitant on spending my money at SHEIN if I have to play this cat and mouse game. It's ridiculous that SpeedX has no customer service team or number to contact. You can only reach out via their chatbot and "they" respond hours later with irrelevant help.