ZERO STARS IF I COULD I placed an order with SHEIN on April 13, products I needed for 4/27. I purposely filled my cart so that I can get expedited shipping. My delivery window said Aug 21-22. I opted to have the items sent to my workplace since I have no safe space at home and I'd obviously be at work. SpeedX attempted the delivery on Sunday Aug 21. Okay, nbd I expected them to attempt delivery the next business day like other couriers do. Come Monday, nothing. I reach out to their "team" several times, providing my work hours to a Jessie. No attempt on Tuesday, even said it went back to their "designated facility" in NY, I'm in MA. I reach out AGAIN, Jessie asked me the same questions and gave me the exact same response as the first time I reached out. 2 days later on April 24 they attempt a delivery at 9:04pm even after I provided my hours THREE TIMES at this point, and getting the same response from Jessie every time. I see an attempt Aug 25 at 5:55am....seriously??? I reach out AGAIN and at this point even reached out to SHEIN and they told me they're coordinating with the logistics team to have my stuff sent to me asap. Today on Aug 26, I see another failed attempt due to closed premises which is complete garbage. My work place was open and I even checked security cameras, nobody came by. I complained to SHEIN again and demanded a refund but they told me I'd have to wait for next Tuesday April 30 to see if I receive my stuff first. At this point, I'm ready to file a chargeback. I am now hesitant on spending my money at SHEIN if I have to play this cat and mouse game. It's ridiculous that SpeedX has no customer service team or number to contact. You can only reach out via their chatbot and "they" respond hours later with irrelevant help.

“Failed Attempt” I received a notification at 2AM saying failed attempt to deliver and contact company for information. SpeedX has horrible customer service simply because you can’t get in contact with anyone. They shipped my package back to Dallas, TX by 12PM the day it was supposed to arrive at my home.i have yet to receive an update about my package.

I wish I could give negative stars-SCAM AND THEIFS I wish I could give negative stars. This is the second time now that a delivery has gone through them and while I’m SITTING IN MY LIVING ROOM has gone from “out for delivery” to “delivery attempted, undeliverable.” I’m literally watching Amazon, UPS and USPS trucks on my street right now so that is the biggest lie I’ve ever heard. They did yesterday and today this go around. I never got my last packages a few months ago either. There’s zero way to contact them, so I’m convinced they are running a scam to steal peoples packages.

This shipping courier is just as… This shipping courier is just as horrible as LSO. I don’t understand why companies continue to use such an irresponsible and unreliable shipping courier to Send out their packages. People are paying their hard Earned money to pay for goods and never receive. Why would you want to do business that way? It’s not OK. I am extremely tired of it, and I will no longer use companies like SHEIN In the future. It’s obvious they could care less about their customers by using low quality couriers just to save a buck. I may be one customer that’s done with SHEIN but if it continues, it will be more people to stop using SHEIN. It’s not worth the time nor the hassle.

Trust me 1 star is not even deserved… Trust me 1 star is not even deserved for this company but I had to put something in order to review. I ordered items from Shein before and never had any problems with deliveries in past until SpeedX was chosen. I was supposed to receive my delivery but instead they attempted to delivery after 9pm & then put on tracking status "unable to access". Access what? Access into my home? Knocking on the door or leaving my package on my porch wasn't an option?!? I immediately tried contacting SpeedX the next day. There's no way to speak with a live person, I submitted a request, emailed, text and still nothing. It's now been 2 weeks and no other attempts were made for my delivery or not one response back.