Horrible company! Horrible company!! They are a scam delivery service that is unfortunately being used by Shein. My package was marked as “undeliverable” even though I live in a building with 24 hour concierge and doorman and have never had issues receiving any other package. Do not use this service!!

Absolutely worse shipping company This is the absolute worse shipping company, at this point they should be closed down because the delivery service is absolutely horrible and the customer service is even worse. Please tell me why these people delivered my item to a completely different address and uploaded the photo with an entirely different lobby but uploaded it with my apartment building and delivered someone whose item belonged to another borough to my address. I've sent video footage and photos to proof to customer service what happened and no one can comprehend what I'm saying or even trying to proof. They have delivered 3 of my packages and I've never received any - true definition of Incompetent

First time buying from SHEIN and last… First time buying from SHEIN and last if they keep using SpeedX! They left my package at some random person's house, on a completely different street, and had the audacity to mark it as delivered.

I wish I could give negative stars-SCAM AND THEIFS I wish I could give negative stars. This is the second time now that a delivery has gone through them and while I’m SITTING IN MY LIVING ROOM has gone from “out for delivery” to “delivery attempted, undeliverable.” I’m literally watching Amazon, UPS and USPS trucks on my street right now so that is the biggest lie I’ve ever heard. They did yesterday and today this go around. I never got my last packages a few months ago either. There’s zero way to contact them, so I’m convinced they are running a scam to steal peoples packages.

ZERO STARS IF I COULD I placed an order with SHEIN on April 13, products I needed for 4/27. I purposely filled my cart so that I can get expedited shipping. My delivery window said Aug 21-22. I opted to have the items sent to my workplace since I have no safe space at home and I'd obviously be at work. SpeedX attempted the delivery on Sunday Aug 21. Okay, nbd I expected them to attempt delivery the next business day like other couriers do. Come Monday, nothing. I reach out to their "team" several times, providing my work hours to a Jessie. No attempt on Tuesday, even said it went back to their "designated facility" in NY, I'm in MA. I reach out AGAIN, Jessie asked me the same questions and gave me the exact same response as the first time I reached out. 2 days later on April 24 they attempt a delivery at 9:04pm even after I provided my hours THREE TIMES at this point, and getting the same response from Jessie every time. I see an attempt Aug 25 at 5:55am....seriously??? I reach out AGAIN and at this point even reached out to SHEIN and they told me they're coordinating with the logistics team to have my stuff sent to me asap. Today on Aug 26, I see another failed attempt due to closed premises which is complete garbage. My work place was open and I even checked security cameras, nobody came by. I complained to SHEIN again and demanded a refund but they told me I'd have to wait for next Tuesday April 30 to see if I receive my stuff first. At this point, I'm ready to file a chargeback. I am now hesitant on spending my money at SHEIN if I have to play this cat and mouse game. It's ridiculous that SpeedX has no customer service team or number to contact. You can only reach out via their chatbot and "they" respond hours later with irrelevant help.