James
GBGreetings from Stearns Warf … Santa Barbara wouldn't be complete without Nassau candy products, I love love love placing my phone orders with David A, Yvette and Laura. They are all top notch customer service superstars. Each of them has excellent phone ettiquite, Thankyou for all your hardwork guys, Sincerely James, manager @motherstearnscandyco
John Z
GBDonna T is the best Donna T. is the most helpful customer service person. Every Monday for the last 5 weeks she has checked on some items for me that have been on order in NY. She did this without me asking. The product has finally been received in NY and she put through the order today. My customer is going to be thrilled once it arrives in MI. She is absolutely the BEST!
Andy Coleman
GBGia has been awesome! Gia has been my savior with using this company. She is extremely responsive and helpful. Without her, I probably would not have continued using this company because the other customer service emails have been non-responsive. I do hope in the future they can update some of their inner systems. It seems very inefficient in this day and age for service teams to have to email you invoices, tracking numbers etc. This should all be embedded into the experience and automatically be able to access through the portal. The shipping is also a bit all over the place. They tag the shipping cost on and then bill you. You cannot see the shipping cost when you check out. The shipping prices are a bit outrageous. Plan to have an additional 1/3 of your bill tagged on for shipping. Overall, the candy is great and Gia has been wonderful.
HASU PATEL
GBwhen placing order there was transfer… when placing order there was transfer from NY and will not let me place order had to call customer service took about 20 to 30 minutes to figure out to send order I had to go each items and 1 which was suppose to send from NY once that item was cancel it went thru Your IT team should find better solution for this problem I had order for over $7000 It is time consuming
Jeano Kashat
GBShoutout Lisa Fusaro - GREAT SERVICE Lisa Fusaro was amazing and helped me get my account set up quick and easy. So far, the service is outstanding!