Defective chair but great customer service Pros: Yunior was very helpful in replacing my broken massage chair with a working one. Great communication and lightning-fast text messages! Cons: They sent me a broken massage chair. They also delivered the chair to my driveway instead of directly to my door. You have to climb eight steps to get to my door, and the chair is a 300-pound package, so we had to pay hundreds of dollars to a separate company to move the chair a few hours later. Lucky it didn't rain! If I had known, I would have ordered the chair from Home Depot. It was a couple hundred dollars more expensive but the chair they delivered would probably not have been broken.

Run don't walk to deal with these vendors! Everything about the experience was 5 star. Sophie was thoroughly patient and knowledgeable and made sure that I got exactly what I wanted for amazingly what I wanted to spend. The unit arrived promptly. There was slight damage from shipping that was immediately resolved. I feel very secure with the 5 year full parts and service warranty.

Yunior the owner is the best! Customer service is hard to find these days. But not at Massage Chair Heaven. There, customer service is paramount. The owner, Yunior, bends over backwards to make you, the customer, happy. Plus, he knows all there is to know about massage chairs. Don’t shop anywhere else.

Excellent chair and excellent customer… Excellent chair and excellent customer service. Really appreciated the salesman’s help in selecting the best chair for our needs. When the chair arrived and was set up, a couple minor things weren’t quite right - probable shipping damage (tiny cut in leather). They were courteous, efficient, and helpful. A couple new parts were ordered, a repair team dispatched and all taken care of. Very pleased.

Excellent service Yunior was so helpful in making our decision on which chair was best for us. He met us at his store and spent several hours with us, never rushing us at all. Furthermore he followed up with us afterwards to make sure we received our chair and that we were completely satisfied. Customer service he provided is super.