Range Hood Refurbishment The lights on my range hood started working intermittently and eventually stopped working altogether. I thought the problem was with the push buttons and ordered a replacement, but that did not correct the issue. As I started delving into the issue further, I noticed that there were heat marks on the cabling and circuit board. I reached out to customer service and they helped me switch my system out from halogen to LED and replace the transformer and circuit board by providing not only the components but videos and diagrams on the wiring. The customer service agents were responsive, supportive, and courteous. I can't ask for more than that.

Called tp follow up on my claim… Called tp follow up on my claim submitted over a week ago. The rep promptly pulled my claim with my phone number and started working the cade. My stove is not heating and door not closing properly, it was an easy pleasant phone call where we trouble shoot the issue and they were able to put a warranty request in. No wrangling just issue and a resolution. Thankful, even though I'm without a oven for a few weeks.

Broken refridgerator drawer I remodel my kitchen in June 2023. I bought a double oven, vent wall mount, dishwasher 6 burner stove top, and refrigerator. One of the drawers in the refrigerator is broken. I have called every day and sent numerous emails to their customer support. I just need someone to call to give me some information on how to order a replacement drawer. For the past 2 weeks, no one has returned my call. This is such poor customer service. This is supposed to be a luxury appliance can I get some luxury customer service. I would never ever ever buy another Zline product.

Nikki provided excellent customer service Nikki was extremely kind, professional and helpful concerning my situation. She acted promptly as she said she would and had my issue resolved the next day! Nikki is a definite asset to Z-Line!!

I would not recommend purchasing any Zline applicances. I would not recommend purchasing any Zline appliance, especially their ovens/stoves. Worst experience and worst customer service. Short version: Zline oven/stove needed to be returned and refunded and we were told in November 2023 do not use. So we had it removed from our home to be safe. Well it's March 22, 2024, they've picked up the oven/stove but we still have not received our refund. For some reason Zline accounting department can not ship a refund check overnight.