Sorry but 1 star is all i could give Sorry but 1 star is all i could give I picked my flowers as a surprise to a friend for her birthday On the 8th may .....i ordered the delivery date for that date they got delivered 9th of april which totally ruined the surprise i sent this company an email to which i got apologies Which isn't goid enough in my opinion sorry isn't good enough on this occasion they have totally ruined my surprise for a special day

Avoid!!! Avoid!!!! Avoid!!! Avoid!!!! Definitely should have read the reviews before ordering from this company!!! Ordered a large (£70 worth) bouquet to be delivered next day. Hadn’t heard from intended recipient so emailed busy bees 5 days after I placed the order. When I eventually got a reply I was told My ordered was delivered on the Saturday (2 days later than should have been) to the incorrect address. ‘Margaret’ said she gave the courier the incorrect address. I informed her that there would be little point in sending replacements as the recipients were moving house a few days later and I requested a refund. Suffice to say I’m still waiting for a reply to email let alone any sign of my refund. The telephone is never answered so no good in calling. I will be taking this matter further. Don’t waste your money ordering from this company. Edit*** since posting this review I have received a full refund.

Bought flowers for next day delivery Bought flowers for next day delivery. I thought I was ordering from a local store. No flowers arrived so I sent an email. 'Margaret'responded in a weird invoice style email to say they don't count Sunday as a day. The flowers have arrived today, from amelias flowers not busy bees. Turns out a man called Mr heath fronts all these companies.

Will never order from them again! Will never order from them again! A double ended spray was ordered from Busy Bees florist Tonbridge for a family funeral. The floral tribute delivered was a single ended spray of flowers with the stems pushed into a chunk of oasis. This was just covered with cellophane. This was distressing for the family and not what we had ordered. I sent a photos of the said spray, together with their onsite double ended spray, asking what could have happened e.g had the spray been dropped and damaged? Having spent nearly 10 days trying to get any explanation, being told each time they were looking in to it, I have been finally informed "the manager and florist have looked at the photo and cannot see any problem" I should have been more careful in my choice of florist!

Flowers arrived squashed Flowers arrived squashed, damaged and delivered on a date different to what I had been told. Customer service is terrible. I tried on numerous occassions to sort this out via email but kept getting the same response - it's been refered to the manager. I got no resposne from a manager so called the main number only to be told the same thing. I asked for the managers name and contact details but was told this was irrelevant! I am incredibly disapointed as the flowers I ordered where for a significant anniversry which I made clear at the time of ordering. If i could give a zero star rating I would!