There’s no working with this company There’s no working with this company, their customer service is the absolute worst. Had a seahorse pro arrive DOA and they wanted me to pay to ship it back to China and would only give me store credit in exchange. (This was around Christmas and so not affordable) Now I need a replacement button for the egg and Lookah won’t respond to lookahusa’s attempts to inquire for me. It seems lookahusa is just an intermediary with no control which is even more aggravating.

Great products but horrible customer… Great products but horrible customer service aswell as shipping times suck

Why DHL...who is in charge? Why DHL? Why has my order not left ca. In a week. Why? Why. Why??????. Your shipping department should be fired! You suck!

Disappointed I CANNOT get a good pull off of it. For 100$ it's absolutely not worth it. I'm really extremely disappointed.

And they want $50 for shipping? And they want $50 for shipping? 10 days and I still haven't gotten my order. No upadtes are given during shipment process so I only found that my order was being returned because I looked despite not being notified. Service email = No response Support email = No response And there is no phone number to call either. I love my dab pen, it is amazing at what it does for its price, but I will never be ordering anything directly from their website again.