Shipped with DHL even though it could… Shipped with DHL even though it could fit in an envelope?? It's been sitting in the same spot in CA for 5 days now. Don't bother trying customer service. They're non-existant.

They do not actually send the items… They do not actually send the items that you purchase. They give you a fake tracking number and then when you contact support they tell you to wait even though the package is not in the correct state. Do not waste your money with this company.

I have ordered several vapes from this… I have ordered several vapes from this company, I own the Seahorse Pro Plus and also the Lookah Load. I most recently got the giraffe nectar collector device. This is more sturdy than the Seahorse Pro Plus as it has a metal body. The company keeps uping its game and the newer devices keep getting better and better. Wish they had more shipping options and it got her faster but the shipping on orders over $50 is free so can't complain too much about that.

Out of 10 products purchase 8 defective..even after return 6 out of 8 products that iv perchus from them have defected within a week.. the customer service is horrabal..and you pay to ship defectiv item back and forth .witch ran about 50 $. More than twice as much. As product cost . The products look cool and all but dont be fooled ..horrabal quality.. horrabal experience

Horrible unprofessional customer… Horrible unprofessional customer service. They shipped me warranty replacements 4 weeks ago. Shipment is lost. loofah has done nothing to fix the problem. I’m a cancer patient and suffering due to their negligence