Horrible unprofessional customer… Horrible unprofessional customer service. They shipped me warranty replacements 4 weeks ago. Shipment is lost. loofah has done nothing to fix the problem. I’m a cancer patient and suffering due to their negligence

They do not actually send the items… They do not actually send the items that you purchase. They give you a fake tracking number and then when you contact support they tell you to wait even though the package is not in the correct state. Do not waste your money with this company.

The Seahorse V.2 drops out burning oil… The Seahorse V.2 drops out burning oil reclaim, injuring me in several spots. The skin came right off and was very painful.

Awful customer service!! Awful customer service!!! I ordered a lookah swordfish had for a couple of weeks then broke. Emailed customer service team and was told I can get a replacement if I send back at my cost. Paid for the shipping then they give you a coupon to use on their website as a reimbursement. Waited 3 weeks for the new lookah and shows up in a color not ordered or wanted. Customer service told me to tell them what color I wanted and still neglected to send correctly.

There’s no working with this company There’s no working with this company, their customer service is the absolute worst. Had a seahorse pro arrive DOA and they wanted me to pay to ship it back to China and would only give me store credit in exchange. (This was around Christmas and so not affordable) Now I need a replacement button for the egg and Lookah won’t respond to lookahusa’s attempts to inquire for me. It seems lookahusa is just an intermediary with no control which is even more aggravating.