Disappointing Experience: Lack of Communication and Customer Service It is with a heavy heart that I am compelled to write this review about Protein Factory, a brand I have cherished and supported for years. However, recent events have left me profoundly disappointed and frustrated. After placing an online order, I encountered a concerning issue where my package was inexplicably returned to the sender. Seeking clarification and resolution, I reached out to Protein Factory through the communication channels they specified – via text and email. However, to my disappointment, my attempts at contact have been met with deafening silence. It has been a staggering 19 days since my initial inquiry, yet I have received no communication or act of customer service from Protien Factory.This level of disregard is entirely out of character for a company I have trusted and patronized for so long. The lack of response is particularly disheartening considering the unwavering quality of Protein Factory's products. However, it pains me to admit that this stellar product quality is overshadowed by abysmal customer service and communication practices. Echoing the experiences of other dissatisfied customers, such as Steve Pearl, it appears evident that there has been a notable decline in the company's dedication to its patrons. It is disheartening to witness what feels like a loss of passion for the business from the company's leadership. While I still hold faith in the excellence of Protein Factory's products, I cannot in good conscience recommend purchasing from them online. Until there is a demonstrable improvement in their customer service and communication, I urge potential customers to exercise caution and explore alternative purchasing avenues. In conclusion, while I regret having to issue such a warning about a brand I once held in high regard, I cannot overlook the lack of accountability and care demonstrated by Protein Factory. Proceed with caution, and do not let this company take your money without delivering the service and support you deserve.

Good bulk protein Awesome bang for your buck. Same prices as Myprotein but there's no soy or artificial crap in it. Just pure protein for a low price. I've been a customer for about a year and a half now and that'll definitely continue.

I’ve been with ProteinFactory since… I’ve been with ProteinFactory since 2012. Alex is top notch and a great human. I’ve tried the creatine, bio serum, hydro 520, salmbolic, unleashed, native whey isolate, and Citrulline peptides. All products were great and provided what I was looking for. Definitely recommend PF 10/10. Also if you have questions about anything Alex has his personal cell on website, Goodluck talking to any other CEO of a supplement industry.

The Protein Factory is my go to Muscle Factory... I have been buying proteins from Alex since he first established the Protein Factory in 1998. No company in the USA sells higher quality proteins and no other company offers as wide a variety of protein types under one brand. Try finding another major player who sells Whey Isolate, Pepto Pro and Bio Serum Proteins on their websites--you won't. Try finding genuine Creapure Creatine--good luck (hint...Al has it). Pricing is very competitive and shipping has always been timely. Thanks, Alex. Respect, Mark Rustad

Excellent quality protein at an… Excellent quality protein at an affordable price! Great customer service. The owner is available and responds in a timely manner. He has always helped me with shipping problems or anything else. If your considering going with this company just do it, you will not regret it Two thumbs way up 👍👍