Horrible customer service Their instruction videos are not clear, and do not include all steps to assemble their product. I had to figure it out on my own. I was unable to get assistance from them through either email, chat on website, or their whatsapp phone number. This has been ongoing for over a week. I would not recommend them to anyone.

The company is a scam The company is a scam. Don't answer the phone, don't honor the guarantee, can't return product that doesn't work. Don't do it!

If I could give a 0 rating I would If I could give a ) rating I would. The customer service is horrible. I have contacted this company for return and refund and they keep giving me the run around. They want me to talk to their engineer to completely assemble this product. None of it is assembled when delivered. There are no instructions except for on line and the video of that is inept. They also said to contact then via Whats App and I told them no I want a real phone number and I wanted a refund and direction to send this piece of junk back. They have stopped emailing me back. I am not sure what to do now. Don't buy from this company they are horrible.

universalengraver is a great shop to… universalengraver is a great shop to buy Wood and Leather Engravers Or Laser Engraving and Etching Machine My experience with them was great, thanks to those in charge of the site

I ordered for a laser engraver from the… I ordered for a laser engraver from the site and the shipment was quite fast plus the customer service very on point.Then the product I received was of really good quality!