William was by far the best William was by far the best. He was extremely professional, efficient and understanding. He was committed to helping us save our home and thanks to him, his skills and effort we are now able to keep our home. More people like him are need it and I was beyond impressed with his work ethic. I highly recommend him, trust me, he knows the process inside and out.

KEEP IT UP HPP CARES! I have been assigned to different people and given no answers for what seemed like an eternity. I was very dishearten and losing hope in this program completely. But alas, a rainbow after the storm. So far the new account manager has been such a wonderful experience. I am in my 70's and she answers all my questions with patience and charisma. Thanks Melba and HPP cares. Happy New Years and thank you for the holiday wishes.

Miss Katherine Peoples is excellent and… Miss Katherine Peoples is excellent and knowledgeable. Our account manager changed hands thrice since December 2022, and we now have Denys Rivera. He is always prompt and responsive when we have any questions. He was very attentive, helpful, and patient with us and answered all of our questions that arose throughout the process. We are so grateful to him and to HPP Cares! Genesis Rivera has been very supportive and pushed paperwork through with excellent efficiency.

Please wait to listen, before questioning!!! I appreciated how the representative was so gracious even when she asked at the beginning for people to wait until she covered certain points which would be helpful. Before she got very far in her presentation, she was stopped by questions. She couldn’t get very far very quickly I had to leave the meeting early ( after 50 min.) I still had lots of questions.. like where to find the handbook. I am registered for the Dec. 2 zoom meeting with great expectations

My experience through this whole… My experience through this whole process went pretty smooth. I am not good with technology but was able to complete everything via cell phone and laptop. I had a great team of people I would like to thank for all of your help with this and patience. Nancy Ruiz, Emily Rodriguez, Diana Chan and Karen Graham you made this all work for me. I am so appreciative to qualify for this grant money which I received the full amount I was requesting. When I started my project the application process was not open. I was contacted in December 2023 and started the process. At this point I was a month away from my final inspection and had already paid all my contractors. I had gotten a Heloc loan from my bank and HPP Cares paid that loan off and sent a check directly to my bank. Thank you again for this opportunity it has truly been a Blessing for me and my family.