Buyer beware!! Buyer beware!!! This company has subcontractors which not only don’t know what they are doing, but needed the help and guidance provided by someone I had at my residence to be sure work was performed correctly. We’re my friend not present, this company would have performed their service in a substantial different manner than agreed in contract. If you’re in need of basement water remediation, find out what type of foundation you have and what is the best manner to remediate BEFORE hiring anyone. Find a company with company workers not subcontractors. AND ABOVE ALL, NEVER HIRE THIS COMPANY!!! Could write a novel on the issues, but decided to stop here.

Overall pleased with service Overall pleased with service. No water in basement so far post 3 months. Took longer than quoted and back porch was ruined from concrete footprints but will repaint hopefully this spring/summer. The workers were very respectful and mindful of my cats as they were coming and going.

The management and crew were experts The management and crew were experts, experienced, and efficient. This was a complex job that involved two adjacent rooms, was completed on time, and within budget. The county inspector stated that he had to do his job, but had never inspected a site completed by this company that didn’t pass. This was a very messy operation, but there was no trace of any mess - either inside or out. Highly recommend...

Basements.com is unsafe, incompetent, and untrustworthy. From 3/23/21 Bottom Line Up Front: Basements.com is unsafe, incompetent, and untrustworthy. I've uploaded a few photos to other review sites from my recent experience having a drain system and concrete floor installed in my home. They tell much of the story. If you want more details, contact me and I'll show you copies of all of the documentation. Here are some of the quick highlights: - The owner left me a voicemail that the job would take 3 to 4 days from a Wednesday to a Saturday, "soup to nuts." The job ended up taking more than 5 work days over a 9 day span. One reason why is because the job failed its first inspection because of a code deficiency. - When I first raised the issues with the job, Basements.com said on Tuesday, March 9 they would fix all of the issues by Wednesday, March 17. Then on Wednesday, March 10, Basements.com said they would in fact not fix any of the damage (some of which is shown in the photos) and would file an insurance claim. When I said this was unacceptable, they offered to reduce the cost of the project by about 14% but only if I released them from any claims of damage and signed a nondisclosure agreement. Please let my experience help you and your family make a better decision than going with this company. From 2/28/21 I put down a deposit 35 days ago for an expensive project. I knew I would have to wait for permits before the work could be scheduled. But apparently, Basements.com only applied for one permit and then had to apply for a second permit. That has delayed the start date. It's been a week since I got the second permit, but no one has contacted me with a start date. At the moment, it feels like I'm paying for nothing.

Even though the completed job took… Even though the completed job took longer than estimated, I would recommend this company to anyone in need of waterproofing. I have never seen workers so dedicated and hardworking. Every question I had was answered. The system has been put to use since installed. Worth every penny paid.