Our church had for several years had a… Our church had for several years had a problem with water coming into our ladies' bathroom that resulted in water going into the men's. Other companies were unsuccessful in solving until we contacted Basement Systems USA who were able to solve our water problem.

Dry Air Hired this company to get rid of my mold. Also bought a big Sanidry dehumidifier. Mold is gone. Basement air is really dry. I am very happy.

Excellent waterproofing My house is located in a wet area and I always have water coming into my crawlspace, even if it hasn’t rained in several weeks. The moisture issues are compounded by the presence of iron ochre, which would cause the trench drain and sump pit in my crawlspace to clog and overflow unless I crawled back into it and treated it with bleach/chlorine every week. Basement Systems suggested a plan to install a new drainage system and relocate my sump to an area that would be much easier to access and maintain. They upgraded the existing sump pump to a triple safe system with three pumps (including a battery backup!) so I have multiple redundancies in place to prevent flooding. They also wrapped my crawlspace with a heavy duty vapor barrier to keep all of that moisture from permeating up through my house. I couldn’t have been happier with Javier and his crew, and my wife had no qualms about having them in our house while I was away at work. They called me several times to communicate their schedule, and took care to protect the flooring on the main level of my house. Javier was more than willing to work with me to route the sump discharge pipes in the area I wanted them. He and his crew worked very hard and put in extra hours to have the job completed on schedule in two days even though they ran into several unexpected issues. I couldn’t be happier with the quality of work, the professionalism of the crew, and the integrity of company, and wouldn’t hesitate to recommend Basement Systems to anyone.

Not very well done. We had our basement system upgraded from an older system and it was not installed as promised. They were supposed to install the dehumidifier in one spot and it was put somewhere else that was not centrally located. It’s also barely on the blocks they used to hold it up. They were supposed to reinstall our insulation, but it was very shoddily done and parts of it have already fallen down. They used tape to hold the anti-microbial layer down instead of whatever they did with the last barrier we had and it does not do a good job. Also, the layer does not seem as nice as the last one we had. Until the annual service it looked like crap. They made the team that installed it drive almost 2 and a half hours one way daily to do the installation instead of putting them up in a hotel. It’s crazy that our “local” office is in Zebulon, NC instead of Va. Beach, VA. The last guy did make it look better, but the tape has already started to come off again. We have tried on numerous occasions to complain but we have received not response from them. The system is keeping the moisture down, but I am not happy with the customer service at all. I sent my most recent complaints in about 3 weeks ago and have still heard nothing.

Basement waterproofed by great company I had a great experience with Basement Systems. They came out and addressed the problem we had and we have not had water in our basement since having the work done.