Great Job in A Very Crowded Crawlspace Sales and planning process were very smooth. Crew that worked at my property were polite and communicated what was going on. There was a minor issue that needed to be cleared up, but the account management team took care of it in a timely manor. Overall, I am very satisfied with the work performed.

Our church had for several years had a… Our church had for several years had a problem with water coming into our ladies' bathroom that resulted in water going into the men's. Other companies were unsuccessful in solving until we contacted Basement Systems USA who were able to solve our water problem.

Not very well done. We had our basement system upgraded from an older system and it was not installed as promised. They were supposed to install the dehumidifier in one spot and it was put somewhere else that was not centrally located. It’s also barely on the blocks they used to hold it up. They were supposed to reinstall our insulation, but it was very shoddily done and parts of it have already fallen down. They used tape to hold the anti-microbial layer down instead of whatever they did with the last barrier we had and it does not do a good job. Also, the layer does not seem as nice as the last one we had. Until the annual service it looked like crap. They made the team that installed it drive almost 2 and a half hours one way daily to do the installation instead of putting them up in a hotel. It’s crazy that our “local” office is in Zebulon, NC instead of Va. Beach, VA. The last guy did make it look better, but the tape has already started to come off again. We have tried on numerous occasions to complain but we have received not response from them. The system is keeping the moisture down, but I am not happy with the customer service at all. I sent my most recent complaints in about 3 weeks ago and have still heard nothing.

They do quality work in a timely… They do quality work in a timely fashion for a fair price.

one star for SPAM -