Earl was awesome Earl was awesome. I was having phone service issues that kept cutting off my chat and he still provided me with some great information via email to ensure resolution.

It took over one month to receive the… It took over one month to receive the order. I contacted GrowAce and was advised the color (black) was not available, no one had contacted me via phone and/or email due to the pandemic crisis creating lower employee base. The ironic part is that I continued to receive multiple emails from GrowAce about purchasing MORE products.. The product did arrive yesterday by FED EX- later than advised via text message and the boxes were crushed. I am glad this was not something fragile.

Growace Wonderful brand and amazing products for a steal of a deal use my promo code NORTHSTAR @ checkout for a discounted rate on any purchase

I had an issue with shipment I had an issue with shipment. I contacted very easy to get a hold of. I had a response within 24 hours. They made sure to stay in contact throughout the whole process and took care of the issue. Definitely five star service.

GrowAce's customer support is top shelf! I needed assistance with my cart so I clicked the "Chat Now" button, fully expecting to get a message telling me to leave my email and wait. Instead, I was quickly connected with Jennifer, who then spent the better part of an hour assisting me and making sure my order was 100% correct. Thanks for being on point, friendly and professional, Jen; you are one of the main reasons GrowAce is such a great company.