Order11290568042495454 Number Order Number : 1129056804249 I bought this electric snow blower in august of 2023. Winter has come and I had to use it. I discovered that I can’t push blower forward on concrete sidewalk. It was really difficult to push snow blower even on smooth asphalt. I sent email to the company on the January 16 and January 17. On January 19 I contacted company by phone. It looked like provided phone number belongs to a different company and not to the PowerSmart. Nobody picked up a phone. Don’t buy this terrible product. It does not work.

I purchased a power smart…lawnmower I purchased a power smart self-propelled lawn mower. On April the 10th 2023. A month and a 1/2 after I received it. The lawn mower stopped working. The engine would not start. So I called the company. And the lady told me the particular engine that I had. They have lots of problems with them and they are not selling them Anymore, they are giving refunds. I still have not gotten my refund. And every time I call,the phones do not work. I get knocked off when they say I'm next in line. Nobody answers the phones. I just want my money back. 😞

Deplorable Customer Service Similar to the majority of reviews on this thread, I share the same sentiment. I have made multiple attempts to reach out to customer support regarding a battery return, but have received no response. The battery in question was intended as a backup for an electric snowblower. Although I had no issues returning the snowblower itself (due to its poor performance) through Walmart, the battery was purchased directly from PowerSmart. Unfortunately, my four emails regarding the battery have gone unanswered. It is truly disappointing to witness such a poor level of customer service from a company.

Customer service is awful!! Awful! I would tell you never to go near them. I purchased a snow blower, it worked for 10 minutes and then didn’t. That wasn’t my issue however. The customer service is pathetic! I tried to call 3 times and every time I got to the next in line I got kicked back. I emailed to which they responded once and went radio silent. Thankfully, I purchased additional protect so can send it back to the store I purchased from. You have been warned!

Worst Customer service company I have… Worst Customer service company I have dealt with (Power Smart USA)trying to replace a snowblower part and no one whatsoever has helped me out at all, zero return calls zero email returns so I recommend buying a different brand for your needs I could've had used my money for a much better brand ,I hope everyone reads this and realizes this is the worst service possible YES!!! take your money somewhere else and buy better /reliable machine , I wished there were 0 stars to give .