I been trying to order parts for my… I been trying to order parts for my lawn mower, and the part are not list on the website. tried calling, not no response. i have email twice, still no response. the customer service for this company is so unorganized, lack any kind of communication to help when it comes to solving problem, and the part depart website is in complete. need to be update. may have to trash my lawn mower because unable to find the part needed to pick the mower, poor customer service, or should i say no customer service.

Terrible Product, and even worse Customer Service I had purchased a PowerSmart push lawnmower to replace my old Craftsman that I had owned for 16 years. After the first season with the Powersmart, the plastic front end that holds the front wheels snapped!!! The front end was digging into my grass!!! I've been trying for 2 days to get in touch with customer service by telephone. Just as I was next in line, I get disconnected. Stay away from this company! Not just this product, but the WHOLE company!!!

Low quality products with zero customer service and no warranty I purchased a lawnmower that was delivered on September 28, 2022. It developed some issues (won't start when hot) and on June 21, 2023 the plastic casing broke. I cannot use the lawnmower anymore because the blade is touching the ground. The item is supposed to come with 3-year warranty, but when I called 800.791.9458, a customer service number, I was on hold for 40 minutes and had to hang up. Update. Three and a half months later I get a response on TrustPilot? I commend you for your efficiency!

Update Hey everyone, this is not so much of a review this time but it's more of an update. Since posting my review, someone from Powersmart did finally actually respond to me via email and we did get my problem resolved. Although I did my money back, I'm not sure that I would buy anything from this company again until they get their stuff straight and drastically improve their customer service! There is absolutely no excuse for the way they treat their customers and not answering calls and come up with lame excuses that their phones don't work. Good luck to everyone else.

Would give no stars if I could Would give no stars if I could. We bought a lawnmower from this company last year, needless to say not even few months after it broke. The entire front end where the front wheels and height adjustment are located snapped. Its thin plastic that holds the front end up, it snapped during a cut. Not long after that the entire rear self propelled wheel broke off at the center. Cant use it at all!!! I have sent the customer service multiple emails in the following months, and never got a reply nothing nada zilch. Now Im stuck with a $200+ mower that doesnt even work and has been used maybe 8 times. Do not waste your money here, pay more and buy something from a store or a reputable company. This place will steal your money and give you crap in return!!