Low quality products with zero customer service and no warranty I purchased a lawnmower that was delivered on September 28, 2022. It developed some issues (won't start when hot) and on June 21, 2023 the plastic casing broke. I cannot use the lawnmower anymore because the blade is touching the ground. The item is supposed to come with 3-year warranty, but when I called 800.791.9458, a customer service number, I was on hold for 40 minutes and had to hang up. Update. Three and a half months later I get a response on TrustPilot? I commend you for your efficiency!

Deplorable Customer Service Similar to the majority of reviews on this thread, I share the same sentiment. I have made multiple attempts to reach out to customer support regarding a battery return, but have received no response. The battery in question was intended as a backup for an electric snowblower. Although I had no issues returning the snowblower itself (due to its poor performance) through Walmart, the battery was purchased directly from PowerSmart. Unfortunately, my four emails regarding the battery have gone unanswered. It is truly disappointing to witness such a poor level of customer service from a company.

I wouldn't even give them a star if I… I wouldn't even give them a star if I didn't have to. Worst customer service out there communication sucks product knowledge sucks. Parts and personal contact, good luck!! Try getting a hold of the company before you buy their product and I guarantee you will not

Really bad customer service My local repair guy won't deal with Powersmart and now I know why. On hold 45 minutes and when you are supposedly next, it disconnects you. After I devoted half a day to repeatedly calling and holding, I did speak to a rep and ordered a new part, but they sent the wrong part, so here I go again. And they don't return voice mails. Avoid this company like the plague!

Worst customer service ever We bought snowblower in Sept. Used for first time in January. After just total of less than two hours use auger belt broke. Tried calling customer service and was placed on hold each time for over half hour just to be told there is nobody available at this time. Tried emailing support no replies. They have the worst customer service of any company. Have even gone as far as expressing my disappointment and no acknowledgement. Also no replies back for 7 to 10 days when I do email them. I have never dealt with a company with such horrible customer service.