I placed an order and have not received… I placed an order and have not received it as of yet. While I have been contacted and issued and apology for the delay, I need those booklets for and first aid clinic event on April 27 and am hoping to receive them before then.

Be prepared for a very poor customer experience. I rarely write a poor review however this business and their practices and customer service are truly the worst. Please choose to give your hard earned dollars to a business that actually carries inventory; communicates with their customers, and provides support when an issue arises. @poolweb.com fails in each of these areas however the one area they are successful at is accepting your money. I strongly recommend choosing another business unless you have no other choice.

I recd a box of junk I recd a box of junk. They was not shrink wrapped. No protective materiel in box to protect the item. The box was destroyed due to lousy packaging of used materials. Steer clear

Lillian. Spoke with Lillian on Friday 5/5 as I… Spoke with Lillian on Friday 5/5 as I couldn’t track my delivery. She was very helpful and found out the order was not in the system. Gave me an update and said package would be here Saturday afternoon. Emailed tracking info. Very nice and courteous. Package was here Saturday afternoon, works great. Thanks Tom

Norma was great to work with she found… Norma was great to work with she found the parts I needed for my pool lift and was able to help get them to me the next day. when installed the new parts and the lift still wasn't working correctly, she helps me trouble shot? and when got Gobal pool lift on the phone shortly we had the lift up and running this is excellent customer service