Good response I had an issue with the purchase so I asked to cancel the order and quickly they did it. Good customer service.

What an engineering masterpiece! Fantastic pergola with lots of functionality! My experience with Pergolux has been outstanding! I cannot speak highly enough to the quality of the product, as well as how structurally appealing it looks as a new addition to my back patio space. Install was fairly reasonable, for such a large structure, but most people should be able to handle it with an extra set of hands and some patience. The louvers and "built-in" rain gutters are brilliant and a nice feature for this unit. I would highly recommend some of their accessories as well, if your budget permits. They are well thought-out and basically plug-in play into the unit. i.e. heater, LED lights, shade and even the wood-slat wall unit. It's beautiful once it all comes together. A+ experience.

Frustrating and painful (1) Instructions are confusing; (2) did not ship all parts; (3) customer service chat is frustrating; (4) follow up shipment was still wrong (still missing parts); (5) customer service won't acknowledge emails. I will say, the first time I complained I received a call and resolution to my problem immediately and felt much better about the experience. But when the "correction shipment" arrived, it still didn't contain all the right parts. You don't know immediately whether you have all the pieces (the instructions label parts differently than the labels on the parts) and because of size, you can't exactly set things aside or return anything (I started the project of assembly two weeks ago, and this week found out I still can't finish the installation). My garage is unusable while it houses boxes of slats that can't yet be installed... And I'm still waiting for acknowledgement of my emails. (First round, they didn't send the cables, lights, and motor; second round, they didn't send the remote and cable that controls the motor plus also still haven't seen replacement of wrong color parts.) Be ready to have your patience tested. UPDATE 2 weeks later, received missing parts and still got the wrong controller! Connections are different and I'm mid installation but can't finish / can't start putting slats up until controller is in place. This has been a horrific experience. I've paid someone to help install and have had to send him home mid installation 4 times now. And I still can't use my garage. The pergola material looks beautiful and hopefully I'll be happy once it's complete (if I ever get all the correct pieces) but starting to regret not purchasing a pergola locally. They say you get what you pay for, and right now I'm paying a lot for labor that can't complete a job due to a company that has a supply chain / fulfillment issue.

Would recommend So cool! I have been wanting something with a good solid removal roof for a long time! Have been searching but all options seem to be way to expensive or cheaply made. PERGOLUX had most of my questions answered by info on website. One quick chat with Kurt and call with a Gal(can’t remember her name) and the unit is on its way. 🎉

A must-have for every backyard! Our pergola arrived on time and was delivered right to our front porch. My husband and I set it up and the directions were easy to follow. We love having a contemporary outdoor space for entertaining guests and spending time outside! The shade is great, we love the remote control and lights. It’s high quality and sturdy! A must-have for every backyard!