I contacted Pools Etc to order a custom… I contacted Pools Etc to order a custom liner for my 30k gallon pool. My contact was Denise and wow, best price I could find on a 30 mil liner. Denise was thorough and prompt with replies and updates. My liner was made and delivered in less than a week! Most suppliers did not even call me back in that amount of time. The liner fit perfectly and the accessories I ordered were delivered just in time. Thanks, Denise and Nicole for a great experience.

long wait and no delivery. Ordered a pool accessory received order confirmation. Waited a week called and told item was in stock they would ship today and send tracking number. No tracking number sent. Called again same scenario. Called after a month and cancelled. Will order from other source or buy local.

Still have no TRACKING NUMBER OR INFO… Still have no TRACKING NUMBER OR INFO ON A 2xxx.xx purchase every time I calll Debbie or Larry answers talking about they are going to have Shawn call or email but he’s hasn’t. Pool was supposed to be her ‘this week but now they saying next week I asked before I purchased the delivery time due to covid19 and they said up to 7 business days I still don’t have a tracking number and no info. I called today and if Shawn doesn’t call I’m thinking about a full refund. It really is sad that they SAY THEY HAVE BEEN IN BUSINESS FIOR OVER soo many year with HORRIBLE CUSTOMER SERVICE SKILLS !

I have nothing but good things to say… I have nothing but good things to say about this company. Their customer service is unbelievable. Live chat with a live person with immediate response. Went out of their way to accommodate me with a new liner and it was delivered within 2 days. Ally, Stevie and Russ were all extremely helpful with all my questions and concerns. I highly recommend this company and will definitely use them in the future!

DO NOT PURCHASE FROM THIS COMPANY DO NOT PURCHASE FROM THIS COMPANY. I bought a hand held vacume from Pools inc. There was NO communication at all. It just showed up about a week late. I called and called to get a return authorization. Finally got one, sent back unopened and was told that I would get a credit immediately. That was 50 days ago. Had to call credit card company to have them remove. Have had 17 email exchanges and several phone calls. Cannot get my $160 refund. I was promised repeatedly by Deb and Sean. I will be filing with BBB and state Attorney General.