Excellent experience I read the website before ordering and understood they are the middle man between multiple warehouses. I received my pool in less than 10 days from ordering. My liner took a bit longer, but Courtney worked very hard at keeping me updated on any information she could get from the warehouse. Liner unexpectedly arrived today. I allowed extra time when I ordered my pool and accessories for summer, because of shortages everywhere. The company was not bad to work with customer support was great.

It's too bad I didn't read the reviews… It's too bad I didn't read the reviews here before ordering an above-ground winter cover from this obviously scam outfit! They shipped me a different winter cover than the one I ordered and then basically refused to do anything about it. This was plainly the wrong product, and the people answering the phones acted like they couldn't do anything about the situation. We are contesting the charge with our credit card company. The cover we received is still in its box. We had to order the correct cover again from a different source and it is now on our pool. STAY AWAY FROM "POOLS INC." AKA "POOLS ETC." AKA "RECDISCOUNT.COM"

Happy Customer I have been more than happy with the service and quality of the product from this company. This is the second liner that I have purchased and the fit has been perfect. Denise was helpful and made the ordering process easy. I needed a new liner last year, but delayed ordering because, due to all of the variables associated with Covid, the estimated time was 6 weeks. I expected a delay this time too, but was pleasantly surprised when my liner arrived the same week that I ordered it! I will order from this company again.

I had Ms Denise Gibson help me order a… I had Ms Denise Gibson help me order a custom liner for my friends pool. She was very helpful, knowledgeable, and his new very nice pool liner is installed and pool is back running. Thanks Denise! -Ryan from Louisiana.

SERIOUSLY DISHONEST COMPANY AND… SERIOUSLY DISHONEST COMPANY AND EMPLOYEES. I ordered parts on 18th August .... nothing arrived...called...they said it had not been processed and would process immediately...nothing arrived....emailed and requested refund...they confirmed it would be done...no refund...called...they confirmed refund by end of day...no refund...called...they confirmed refund by end of day... no refund... I dont know how companies like this get away with it.