Happy Customer I have been more than happy with the service and quality of the product from this company. This is the second liner that I have purchased and the fit has been perfect. Denise was helpful and made the ordering process easy. I needed a new liner last year, but delayed ordering because, due to all of the variables associated with Covid, the estimated time was 6 weeks. I expected a delay this time too, but was pleasantly surprised when my liner arrived the same week that I ordered it! I will order from this company again.

Poolsinc replacement liner See some bad reviews on this site about Poolsinc.com, something must have happened or maybe a supply chain problem with the pandemic, but my dealing with Poolsinc.com could not have been any better! I ordered my liner before the pandemic hit but placed the order and liner came in one week later. Customer service was very good during the process, just installed the liner two days ago because of a ground water problem. This liner is a beautiful well made liner, it is an absolute perfect fit, could not be any better. This is coming from a person that did pool installation and liner replacement for over 30 years befoe retiring. The transaction process and quality of the liner could not be any better and the price was very reasonable. If I need another liner in the future, will definitely use Poolsinc.com again. Just one man's opinion.

Excellent experience I read the website before ordering and understood they are the middle man between multiple warehouses. I received my pool in less than 10 days from ordering. My liner took a bit longer, but Courtney worked very hard at keeping me updated on any information she could get from the warehouse. Liner unexpectedly arrived today. I allowed extra time when I ordered my pool and accessories for summer, because of shortages everywhere. The company was not bad to work with customer support was great.

I contacted Pools Etc to order a custom… I contacted Pools Etc to order a custom liner for my 30k gallon pool. My contact was Denise and wow, best price I could find on a 30 mil liner. Denise was thorough and prompt with replies and updates. My liner was made and delivered in less than a week! Most suppliers did not even call me back in that amount of time. The liner fit perfectly and the accessories I ordered were delivered just in time. Thanks, Denise and Nicole for a great experience.

Still have no TRACKING NUMBER OR INFO… Still have no TRACKING NUMBER OR INFO ON A 2xxx.xx purchase every time I calll Debbie or Larry answers talking about they are going to have Shawn call or email but he’s hasn’t. Pool was supposed to be her ‘this week but now they saying next week I asked before I purchased the delivery time due to covid19 and they said up to 7 business days I still don’t have a tracking number and no info. I called today and if Shawn doesn’t call I’m thinking about a full refund. It really is sad that they SAY THEY HAVE BEEN IN BUSINESS FIOR OVER soo many year with HORRIBLE CUSTOMER SERVICE SKILLS !