long wait and no delivery. Ordered a pool accessory received order confirmation. Waited a week called and told item was in stock they would ship today and send tracking number. No tracking number sent. Called again same scenario. Called after a month and cancelled. Will order from other source or buy local.

Ordered liner on 5-29 Ordered liner on 5-29, was in-stock, in stock orders ship same day. Web-site shows not shipped. Also web-site state, cc not charged until shipped, cc was charged on 5-29.. Use these guys in the past and was ok. Communication and web information horrible. Going to open a dispute with mastercard if no info and no product by next Wednesday. Update: Shaun did respond, item is on it's way, verified by tracking number..

I have nothing but good things to say… I have nothing but good things to say about this company. Their customer service is unbelievable. Live chat with a live person with immediate response. Went out of their way to accommodate me with a new liner and it was delivered within 2 days. Ally, Stevie and Russ were all extremely helpful with all my questions and concerns. I highly recommend this company and will definitely use them in the future!

We chose to order from Pools Etc We chose to order from Pools Etc. I read reviews and decided that I would give them a chance regardless of others comments.... I am happy to say, that I am very satisfied with the customer service and chats that I have had with these goods people. I hope all is well with others, and this just says when in doubt, take a chance it may just work out in your favor! Oklahoman proud of doing business with this company.

I contacted Pools Etc to order a custom… I contacted Pools Etc to order a custom liner for my 30k gallon pool. My contact was Denise and wow, best price I could find on a 30 mil liner. Denise was thorough and prompt with replies and updates. My liner was made and delivered in less than a week! Most suppliers did not even call me back in that amount of time. The liner fit perfectly and the accessories I ordered were delivered just in time. Thanks, Denise and Nicole for a great experience.