Single-handedly the worst big ticket… Single-handedly the worst big ticket purchase of my life. The company stole thousands of dollars from me after purchasing an above ground pool. They delivered parts to two different sized pools and refuse to help us or right their wrong. We even offered to pay extra for them to send us the parts we need. I would avoid this company at all costs.

Crooks and liars! Avoid this company!! Company ordered wrong pool. Said they’d compensate for all of the trouble with store credit. Kept dodging our calls and e-mails. I am expecting the store credit, as previously requested. This company has lied and avoided! I have phone logs and emails…the issues have yet to be resolved. Terrible business and jay Backer is a crook

Same as many-poor response. Same as many! Last year wanted to order a new sand filter valve. Some delays in communication and then Jay pulled up an old email and sent a hose I had ordered the year before. I did get the valve, but had no use for the hose he sent. Emailed, called, sent through the Support site, requesting a return authorization label to send it back. NO response personally, and each time I inquire on email it says "Your request(new request # each time) has been updated. Guess I'll just try to sell the hose on the internet to someone who actually needs one like it!!

Do not purchase from this company Do not purchase from this company! I wish my husband had read this reviews prior! We gave Jay an exact diagram of what we needed for our pool cover and what came was not the correct size and we did not realize until our pool people came to put it on. Months back and forth and then a month of no communication. Horrible company, customer service and workers. We have reported this to our credit card company as well as seeking further action. Beware!

We’ve been waiting for our pool liner… We’ve been waiting for our pool liner for 2 months and we finally received it this weekend. It was an easy one day set up and we’re excited to use it throughout September. Although we finally got our complete pool and it all works, I wouldn’t recommend this company because our entire backyard was destroyed and so was our entire family’s summer. Thank you.