I ordered detox pack I ordered detox pack - advertised with big discount for £25 for new customers - the moment money went through I was charged £75 full price. Right after the purchase I called them up to find out what’s up. They picked up very quick so that was great . Lady found out from other person she needed to ask , that they will make a refund ONCE the order is approved or something. Ok.. I mentioned they should raise this issue up with management if it’s happening to everyone ….. few days later I call them, the day I received the pack - and ask what’s up with the refund and she said she can see it hasn’t been started, so she”did”. That’s Not what the First Lady said will happen. I am 6days after (including weekend) the “refund started “ I called my bank and they see no such refund in the way. And company seems to be in out of time zone at the moment so I will have to do a follow up again in the evening . It’s just a pain in the bum to be have to saying what the company is doing wrong when they don’t even do what they say they will. . Either you do what you say and do a refund or train your employees stricter to do the job that creates the face for the company. Product might be good - it’s too early to say. Thank you 🙏🏽

I love the product but their customer… I love the product but their customer service is severely lacking. The huff and repeated address change was like pulling teeth and then she hung up on while thanking her for making the change. Use the product, don't call customer service.

Unpermitted Charges for Bad Products The product made me sick and I never signed up for a subscription and yet they're charging me for another month. I have yet to receive the product even though it supposedly shipped over a week ago and they say the only way I can get a "refund" is if I go out of my way to send it back and even then I still have to pay for shipping for a product I did not buy. Customer service ended the chat on me and the calls don't go through. I wish I would have read the reviews for this company on here and BBB before ordering from them because then I would have known they were sketchy. I have since reported them to BBB and blocked them from charging my card again. I wouldn't recommend them or their products to anyone.

Awesome Products, Great Company Awesome Products, Great Company! I have been using Touchstone Essentials products for 2 years now and could not be more satisfied! To say the products are life-changing is an understatement. My shipments are timely, and they are more than willing to work with me if there's any issue. On one occasion my customer forgot to change her Autoship, but was allowed to refuse the package, no questions asked. I've always experienced easy connection with support staff via phone and Chat. Anytime I email them, there's always a prompt reply and resolution of my question. Touchstone Essentials- THANK YOU FOR BEING IN MY LIFE!!!

One week using the Advanced Cellular… One week using the Advanced Cellular Detox and the Everyday Gut & Body Detox I feel more emotionally robust and mentally recharged. I chose TSE due to dreadful ill-health despite minerals and vitamins of every description. After the first 3 days into this course of spray and drops - which are very easy to take and not unpleasant in taste, I noticed a surge in physical energy and mental alacrity. I am amazed.