Great company! I ordered the wrong filters and the company sent me the correct ones for no extra charge and they work perfectly.

Poor Shipping Expectation At time of purchase directly from Waterdrop, online system estimated a delivery of 3-6 days. Tracking information was forwarded to me at completion of sale. However, my order just sat in a "label printed" status. Contacted customer support numerous times, and just received what seems like a standard answer "Please give it a few days." Just clueless about when my order would ship. After two weeks, my order appeared delivered by Amazon. Even stranger, my tracking number states my order is still waiting to be shipped!

Great product Great product, quick delivery, very easy set up and it doesn’t take up much room or make excessive noise. All that, and the best tasting water I’ve had. Glad I purchased the water drop 600.

G3 and X12 I have a had a G3 system for years with no issues. Moved to a new house (left the G3 at the old house) and upgraded to a X12. The first unit I received died under the initial 5 minute flush and never turned back on. Contacted customer service and received a replacement system a few days later. The 2nd unit was up and running in a few minutes and all is well. Waiting for the refrigerator hookup/small tank for the complete filtering of ice and the pitcher that automatically fills in my refrigerators beverage center :) Thank you Harper for all your assistance with getting the unit replaced. K.S.

Excellent machine and exceptional customer service Recently, I noticed a discrepancy between the readings from my TDS meter and the TDS indicator of my G3 system. I then contacted the customer service. To my great surprise, the customer service is so thoughtful and empathic: they provide immediate responses to my inquiries at almost any hour (I even received a reply at 2:30 am!). They patiently listened and understood my needs and strived to resolve issues effectively. I have experienced very impressive and exceptional customer service, and I really appreciate it.