Really slow shipping, instructions could've been clearer The shipping took forever. Around two weeks to get anything. I ordered another company's shower filters and they shipped/arrived within a few days. The installation instructions for the fridge filter were a bit vague and due to not tightening a nut extremely tight, the tube came off after a few days and cause flooding. For compression fittings (where a tiny plug goes into the end of the plastic tube, with a plastic sleeve over the tube, and then a metal nut to screw it all down), tighten very tight to avoid this issue! Wish the instructions were clearer on that.

Fast Delivery of Replacement Filters We received our replacement filters very quickly after ordering, and found it to be incredibly simple to take the old ones out and put the new ones in. We are so happy with our delicious and healthy drinking water, we also use it to cook everything. The ease and convenience of the Waterdrop RO system has truly improved our quality of life.

The best water filter I have ever used. The best water filter I have ever used. I used to use Brita filters primarily after testing a bunch in the past. I had never heard of Waterdrop until I saw a specific YouTube video comparing all filters performance with water testing kits for the tap water in the reviewer's house. This filter scored the highest, and it's clear why. My water tastes super fresh and doesn't have any of the harshness that my tap water has. The filters last a good while; I change them every three months and haven't had an issue. The pitchers are durable and hold a lot of water, and filters are pretty easy to set up and use. Overall, I'm very satisfied and will continue to buy from this company!

Love it! Water tastes great We are very happy with our countertop water filter. Have had it for a year and it works great, water tastes good. We fill our 5 gallon jugs with tap water using the filter and put it in the dispenser. It has saved us money and trips to the store.

Great company! I ordered the wrong filters and the company sent me the correct ones for no extra charge and they work perfectly.