GREAT JOB We needed an emergency plumber yesterday as our shower was leaking into the hall. Within half hour Matthew arrived. He assessed what was needed and went to collect a replacement shower tray. He came back with Ben and removed the existing cracked shower tray and found the boards underneath were rotten. They went and purchased new ones, fitted them and then replaced the tray and enclosure and sealed everything. They vacuumed the work area and left everything clean and tidy. Excellent job and very greatful for their speedy response. Cheerful and friendly team Thank you.

Do not use if vunerable In October 2021 the company cleaned a blocked kitchen drain for us. We were pleased with the job done so when the drain became blocked again I rang 2nd city to out again. My husband and I were both working so my son told your engineer that it was the kitchen drain which was blocked and showed them where the outside tap and drain were directly outside the kitchen as the engineer would need to flush from both sides of the blockage. When I came home I was horrified to find that we had been charged three times the price the drain had not been cleared at all, there was also a vile sewage smell throughout the upstairs of the house. The following day I rang to complain and was told an engineer could come out the following Wednesday. I assumed to actually unblock the drain. I then received a phone call from one of your foremen on Tuesday 30th - he was so aggressive I could barely get a word in edgeways but he did agree to come out although he was sure the job had been done correctly. He arrived 30 minutes later than the window I was given and was so aggressive my daughter felt the need to come downstairs for support. He continued to tell me that the job had been done correctly and sometimes drain clearance could result in household smells. Even when I showed him the blocked drain he continued to make excuses and failed to apologise. He would not clear the drain so I had to accept an engineer coming out the following Saturday. I was given a window of 8 - 10 am. Just before 10am I received a phone call from the engineer advising that he was 30 minutes away. When he arrived I showed him the blocked drain. It transpired that the apprentice he had come with had attached the hose and he had not realised this drain existed! It took about 30 minutes to unblock the drain - the same length of time it had taken back in 2021. I therefore wasted 2 mornings hanging around for engineers to arrive, paid for 90 minutes of metered water to clear drains which were already clear all because the engineer didn't listen to my son and check his apprentices work. I have emailed the company and rung twice. The silence is deafening.

The only company I use for plumbing and heating work! I’ve used the 2nd City team for over 15 years. I own a number of rental properties and they manage all the plumbing and heating issues that arise, have done boiler replacements and also a drainage issue I had in my own property. I wouldn’t and couldn’t go anywhere else. They are decently priced and always try to come out the same day where possible. I totally recommend their services.

Quality service, much cheaper than home serve I had the nightmare of a leaking boiler on a Friday night. Saturday morning I rang 2nd City and an engineer came out promptly and replaced the filling loop. No mess, no fuss, courteous and efficient service. They respect social distancing guidelines if you’re worried about Coronavirus. The quote for the job was almost three times cheaper than home serve.

First time we used the company First time we used the company. Fast, efficient service. Engineer - Dan (Covid safe PPE) was very helpful in explaining the process of removing old boiler & installing new one. He also removed an old gas fire, sealing & making safe pipe work. Would definitely recommend the company.