The batteries I bought from eco-worthy… The batteries I bought from eco-worthy had many failures within a year. The Kepworth batteries had no failures so it's not other parts of my setup. I opened one and it was the BMS that failed, the cells still work. Basically they are selling junk, go elsewhere.

DO NOT BUY FROM THEM UNLESS YOU KNOW YOURE KEEPING THE ITEM OR CAN FIX IT IF IT BREAKS DO NOT BUY FROM THEM!! Absolute farce of a company! Customer service is disgraceful. Warehouse is in Leicester but contacts are in either the US so communication is slow and nothing gets resolved within a decent timeframe. I ordered the wrong thing, rang their customer services and cancelled the order same day. Messages were not passed quick enough or to the right people and the items were delivered 2 days later (from 1hr up the road!). I wasn't home so couldn't reject the delivery which is what I was advised. I ended up paying to return the cables and controller but refused to do it tracked because that was almost as expensive as the items and now they won't refund me ANY MONEY even though they know what parcel to look out for, have all the details and the receipt but that's not good enough. I have spoken on the phone and emailed multiple people, multiple times. The solar panels are a nightmare to return as no post office/sorting office wants to hold such a big/heavy item so I ended up selling them at a loss. I refused to pay the cost of a courier with no guarantee I would get a refund as I have no faith in this company and they seem to do anything they can to get out of paying.

your product is terrible and your…terrible china product your product is terrible and your support is bad.got 10000w hybrid kit delivered,bad controller,talked to tech along with pics showing everything,sent me new controller.worked for about two month quit working properly.direction for installation and wiring terrible.wanted to upgrad kit,said it was expandable.differnt techs differnt answers,thats why you need to buy usa products even if cost more.china products are terrible

they shipped me amazon returns as new batteries I bought new natteries and they shipped me amazon returns. And then trying to get service is a big problem since they are in China.

deceitfully in order to obtain my email address I visited their web site and a POP UP came on my screen First Time Visitor Get £10 of by subscribing t--enter your email. I put my email in the subscribe and received an email with a voucher code, so I tried to purchase an Item and the code was not valid. I then kept getting emails from them, I told them my code was not valid, they then told me I had to make a minimum purchase of £50, so they were telling lies and being deceitfully in order to obtain my email address