The website was easy to use The website was easy to use. Customer service was great. They answered all my questions before I placed the order.

Doesn’t include screws Beware, there are no screws to mount hose reels. The customer support from Ed out of the Florida office was non existent. One reply I got was they never plan on including screws, and they are a top manufacturer worldwide so they don’t need to supply screws. If you have ever called Chewy or Amazon for support, Macnaught is the opposite. Edit After Reply: It does not show there are no screws on the website when you buy. Kind of pointless for it to be in the instruction manual as you would already have purchased the product. For a $250 reel you should have all the parts. That means screws for standard installations. Most people probably aren’t mounting garden house to metal but even so, why not include all parts? Now the reel is sitting outside on the floor until I can make time to go to hardware store. Plus it doesn’t say what size is needed, so I have to do a lot of figuring out. Might be best if we just return it, there are tons of these type reels on the market, but yours is literally the most expensive out there that I found, and it’s missing screws.

Love it! So far so good! Had it for a couple weeks and it works exactly as advertised. It is about 30 lbs and very large. It releases and retracts properly and moves side to side. It was shipped immediately and arrived with no issues.

Grease Gun Couplers Easy to navigate web site. Order process was straightforward. Many follow up emails to keep me updated on order and delivery status. Overall, great experience. Thank you!!

Product is sturdy but the unit will not… Product is sturdy but the unit will not retract the entire hose but instead it gets stuck towards the end about 10 ft out. Not what I expected for $250