Customer Service and the glasses are wonderful. I had a problem with my lenses, due to my own error in ordering. I hadn’t paid for the additional warranty because I had never had any problems with the glasses I’d ordered previously. (I’ve been ordering from Payne for several years already.) I contact Customer Service and they made a one-time exception for me. I received full credit and ordered a replacement pair that were perfect. I received them today. I’m very happy with Payne Glasses and have recommended them to all my friends!

Great support and quality I recently wanted aviator sunglasses with lined bifocal. I clicked too quickly and accidentally ordered lineless which make me dizzy. Payne Support gave me credit after retuning them and found a way for their lab to take a clear set off glasses then tint them. It worked and I quickly got the glasses I wanted. I’ve previously ordered other glasses from them and the quality is superior to some of the cheaper brands but still an excellent value. I’m very happy with service, price, selection, support, and quality of the glasses I’ve ordered.

They instantly remove anything negative I commented on their social media that i would like to see a review from a regular person and not an influencer or content creator and they had the comment flagged and removed as "spam" almost instantly. If they'll do that to something that wasn't even negative comment, I can only imagine what they do with negative reviews from real people. Any company THAT afraid of negative feedback has a product that they can't stand behind. That alone is enough for me to never give them my business.

Glasses for myself Since my first pair of glasses the company has by far the best prices and fast service. If you have any problems they are very helpful in solving your needs. Would definitely recommend this company hands down.

First time order from Payne and the last. First time order from Payne and the last. Ordered prescription sunglasses and got bog standard off the shelf cheapo thin lenses. Directly compared to another (meant to be same) subscription I have from Spec Savers, the Payne ones are fuzzy and exactly like standard sunglasses. The solution was for me to send them Australia to the US at my expense. I'll put it down to a bad experience.