ZOOM Electric Scooters ZOOM Electric Scooters out of California…NEVER SENT NOR OFFERED TO GIVE ME “(6) FREE BATTERY REPLACEMENTS: As Replied from Zoom Electric Scooters & Mopeds, Jun 22, 2022 “We sent the customer free battery replacements, even though they were out of the one year warranty as courtesy. And we actually talked to customer on the phone many times as proven on our phone records, so the comments are highly untrue. Thanks.” I am only stated the TRUTH THAT ZOOMSCOOTERS DID NOT GIVE ME NOT ONE FREE BATTERY. I paid $417.95 on May 18, 2023 for Order#1175 to ZOOMSCOOTERS for (6) Replacement Batteries that ZOOMSCOOTERS ordered from Mighty Max Battery, Edison, NJ. I am only stating the TRUTH THAT I CALLED, EMAILED & CHAT TEXTED WITH ZOOMSCOOTERS on numerous occasions REQUESTING help for a certified mechanic shop I can take this ZOOMSCOOTERS to to have these (6) Batteries Replaced properly. I stated to ZOOMSCOOTERS that if their Customer Service was better customers wouldn’t get so frustrated with them. I purchased the ZOOMSCOOTERS Trike (3 wheels) in 2020 during the Covid-19 Pandemic for a little isolated me time. But, I have since given away. I have NO PROBLEM removing this posted review from TRUSTPILOT about ZOOMSCOOTERS. If you want something simple, fun and NO GAS. It’s a pretty fun thing to have.

Best customer service ever! I got my scooter about a month ago and LOVE it. As a woman that is a senior, I was a wee bit scared, but now the neighbors call me the yellow flash!. When I needed some paperwork, customer service responded immediately. They have done this everytime I have a question. I would recommend this group 1000 fold! Excellent job, excellent customer service.

This company is a joke. This company is a joke.. I originally ordered one oct 19 2021.. didnt arrive till dec 27th.. I asked for all the paperwork to be sent to me with the scooter . Scooter had blinker issues 2nd day I had it... They sent the replacement part but told me I had to pay the mechanic.. never shipped with charger had to wait 1 week .. never came with free scooter cover.. and it took them 4 months to send me all the paperwork .. I finally sold this scooter as it was a headache dealing with these guys from day 1... Stay away from these jerks they don't care about customers.

great scooter, poor cust service I first purcased a zoom scooter at the end of last summer. It took about 6 weeks to arrive, then my husband tried to purchase a box for it, after several months it still hadn't arrived, after multiple attempts to contact them, they finally responded via email, said it was never sent and returned the money. On April 17, I ordered another zoom scooter (along with 2 storage boxes and racks), its now august 24, and still hasn't arrived. I realize shipping takes longer by freight, but over 4 months is way too long to wait. They finally responded when I wrote a negative review and let me know where it was (that was over a month ago), they did offer to refund the money, but I really wanted another scooter (for my hubby). Ive since emailed and called to find out if they would track it again, but they never respond. It does make me wonder how the warranty would work if they are that bad at responding. They really need to figure out a better way to ship these things, so frustrating!!!

Have had the scooter for just over a… Batteries showing some signs of wear but still function. It's very cute and draws a lot of attention. Do your research and buy what you like. I chose Zoom because they are an American company, American labor. And comes from Calif. Have Fun !